Problem with restore of backups from older Acronis versions
Hello,
we have around 12 servers which we backing up with Acronis server produkts like Acronis Server 9.1, Acronis Echo Server and Acronis Backup & Recovery server 10. We use nearly the complete Acronis Server line. On each server a different product. This is beacause the installations runs without problems and so we don't have a reason to upgrade the versions.
Every server has around 5 tib-files, for every workday a tib-file. One of them is the fullbackup-file and the other 4 files are for incremental backups.
Today i wanted to make a restore of the yesterday-backup which was created with Acronis Echo Server on one of our machines. I booted up the recovery cd (based on Backup & Recovery Server 10) and i selected one of the .tib files.
The problem is... I can't see backups which were younger than the 1st of July if the backup was created with Acronis Server products older than Acronis Backup & Recovery server 10 (for example with Echo Server or Server 9.1). If i boot up a recovery cd based on Echo Server, i can see backups which were younger than the 1st of July.
So, can anybody please help me?
And sorry for my english. :)
Hello Yana,
thank you for your reply. Iam sorry, but last week i had not enough time to check your post.
I tried your suggestion with the switch to "Show TIB Files". If i do so, then i see all the tib-files but when i try to select the newest and click on "OK", then i get the error in the attached screenshot.
To 1. I have the same problem with every backup of every version before ABR Server. But i give you the build number of the echo server, which is installed on the server35 in the screenshot: Acronis True Image Echo Server build 8.203
To 2. I booted the Computer with different versions of ABR Server. The Build on the screenshot is 11639
To 3. Target location is a windows server 2003 r2 sp2 file share. We never had problems with this file share using older versions of acronis products.
To 4. We don't have any special settings in our backup jobs. We make every weekday an incremental backup and every saturday a full backup. So we have 6 file "containers", which will be overwritten on the specific days.
To 5. All backups were made with windows installed version. No boot CD backups.
We have a premium maintenance contract for all our server products (AAP ALP).
Do you need our LPE-Number. Is it better to contact a local support team, if there is one? :)
Greetings
Andreas
Dear Andreas!
Thank you for your comment and for keeping me posted. Don't worry about the delay with the response - I entirely understand that you're busy.
According to our official statement ABR supports all images made by Echo. Since there is nothing preventing ABR from recognising the images in your case, it is a compatibility issue, which requires urgent investigation and fixing. I'm really sorry for you've faced this issue. Please accept my profound apologies for this inconvenience, and be sure, we will do our best to speed up the process of resolving.
You are correct: it would be faster if you contact German Support, but I'd like to offer you another solution: we'll contact you directly ourselves.
I have forwarded your contact information and case description to our German Support Manager, so today or tomorrow you will be contacted for details. We would like to provide you with personal assistance via phone, but unfortunately couldn't find it in your account, thus we'll send you an e-mail. Should you prefer to communicate via phone, please, send me its number and best time to call you via PM.
Should you decide to contact us in future, feel free to reach support following these instructions.
Experts team are aware and waiting for your case. I'll keep tracking the situation as well. Should there be any inconvenience regarding contacting support or any procrastination with the reply: please, let me know, I will be glad to speed up the process.
Thank you once again for cooperation and understanding.