Recovery always fails

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Hy everyone,

I sold a new HP ML330 G6 Server to one of my customers to be prepared when a desaster will occure. This is a cold standby server. I tryed some test recoveryes by now, but every task fails with the Error "Index ist beschädigt" - "Index is demaged".

The Errorcodes are: 0x00da0002+0x00101f6+0x0070025

Situation: I back up a Windows 2003 SBS using Acronis 10 to 5 different 500 GB SATA HDD's which are connected with a SATA to USB converter. For every workday 1 seperate disc. The backups are OK.

I start the recovery unsing a acronis bootable media on the cold standby server. The Build number is 10.0.11639. Universal restore is on. I used different disks. I connected the disk with the USB converter or direct to an SATA port.

Any ideas? Thanks in advance.
LG

Fr, 11/05/2010 - 06:19
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Hello Harald,

Thank you for posting and welcome to the forum. I will help you with resolving this issue.

The error message that you are getting most likely indicates a corrupt backup. We need to perform a few steps to localize this problem.

1. Please send me a private message with this report so that I can check if there are any errors on the hard drive.

2. Have you performed validation of your backups?

3. Can you place the backup to a different location and try the recovery one more time, does the same issue occur?

4. To eliminate the possibility of a bootable media issue, I will follow-up with a private message and provide you with the latest build which is 12497 at the moment.

5. As a workaround, you can always perform a sector-by-sector recovery, sometimes this works.

Just in case, if you need immediate assistance, you can always contact our support directly.

Please let me know if you have additional questions.

Thank you.

Mo, 11/08/2010 - 14:18
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