Support depressing --- case number 1313371
I am truly frustrated, I spent several hours on the phone with tech support this evening, I have a workstation that is a managed machine in my environment that lost all rpc connectivity with windows due to some bug, I had a full backup with several incrementals on my server of the station. I finally blew up and told the level one person to get me someone who understood the product.. I was booting the recovery cd and therefore Had no logging, he insisted on getting it. Then he says to copy the backup files from my network nas to a usb drive. This is approximately 300 gig. I argued and the supervisor said to just do vailidation. This also took several hours. To add insult to injury the tech sends me a letter on status quoting what he wanted and not what his supervisor and I had discussed. So I assume that they will expect me to have the files on usb. I am doing this now, it is nine hours after my original call and I am still copying files and will be for several hours. And I still do not see how this relates to the fact that my bootable media disk kept saying it was unsupported feature when I attempted restore. By all apearances the boot disk was acting like it was not for recovery from the network. I will you follow your script, but I am almost betting that the end result will be using another form of the client to do the restore and I wish I could you a bill for my time
