A task with ID "XXX" does not exist / Error 1326 - MMSAcepReporter.exe
Morning everyone,
Non critical error occurring on one of my clients servers, have previously zapped all the tasks on other setups and recreated but wanted to see if I can actually get this one fixed.
Addition info at bottom of post, eventlog / scheduler output.
As you can see we're getting the general "Task with ID does not exist", tracing this GUID through finds the job listed in the scheduler output at the bottom. It's not a backup job, it appears to be a monthly reporting job running MMSAcepReporter.exe.
For information, and have checked the following:
1) The Scheduler service is logging on as the Local System account
2) The Acronis Managed Machine Service is logging on as DOMAIN\Acronis account setup during installation
3) Acronis Remote Agent is running under Network Service
4) Acronis VSS Provider is under Local System
So, anyone got any idea on how to resolve?
I could simply zap the task from the scheduler but I'd like to know what it's meant for first before removing it.
System Info:
Windows Server 2003 R2 x64, SP2
Acronis Backup and Recovery 10 Agent Build 10.0.11639
Event Log Info
--------------------------------------------------------------------
Event Type: Error
Event Source: Acronis Backup & Recovery 10
Event Category: (144)
Event ID: 1
Date: 10/20/2010
Time: 12:00:04 AM
User: N/A
Computer: MGV-SRV1
Description:
Error code: 17
A task with ID '175175AE-ED85-4233-96F4-BC9E6915336B' does not exist.
Additional info:
--------------------
Error code: 17
Module: 144
LineInfo: 5ee2c4bb8ba04af6
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: A task with ID '175175AE-ED85-4233-96F4-BC9E6915336B' does not exist.
--------------------
Acronis Task Scheduler Info:
-----------------------------------------------------------------
----------------
User 3 (NT AUTHORITY\SYSTEM):
----------
Task 3-1
----------
Flags: 0x8819 ( enabled executed time hidden token )
FlagsEx: 0x6062800C ( shell_auto logon_service retry_failed max_delay_for_trigger exclusive run_after_delay ignore_policy no_relogon )
FlagsLater: 0xFFFFFFFF ( logon startup mutexes servers processes visible once_day idle logged_off time_interval host_available last_backup device_changed )
Time: 0:00:00
Type: daily
Extra: every 30th day
Begin: 22.06.2010
ExecApp: C:\Program Files (x86)\Acronis\BackupAndRecovery\MMSAcepReporter.exe
ExecCmd:
Product: 4
Last changed: 07.06.2010 19:30:28
Last tried: 20.10.2010 0:00:01 as Time Normal
Last result: run on 20.10.2010 0:00:04
LastError: 1326 (0x52E) - Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid.
Next try: 19.11.2010 0:00:00
Password: yes
Mutexes: 0x2
Guid: 175175AE-ED85-4233-96F4-BC9E6915336B
ProductSpecificFlags: 0x1
SequenceNumber: 1195
Policy GUID: 00000000-0000-0000-0000-000000000000
Task failed parameters
Seconds interval: 86400
Retries max: 14
Max delay for trigger: 4294967295
----------------
Ok
Hi Yana,
Thanks for your reply. I'd like to investigate other avenues of approach first before zapping tasks, this seems to be a generic response to this issue, from the Acronis Techs, which I have had previously at another customer.
As an update today, I have received exactly the same error over the weekend from a different client, who had their tasks zapped a month ago, additional info below:
As you can see this is exactly the same executable trying to run, as the same NTAUTHORITY\SYSTEM account, with an exactly identical GUID, on a monthly rotation, the only difference is the actual Task X-X number but I believe this is largely irrelevant.
This is not a task that has been configured by me on either setup yet is appearing in both places, this would point me to there being a misconfiguration with the task, ie the account being used, or similar.
I look forward to your reply.
Cheers
Greg
Event Log
---------------------------
Event Type: Error
Event Source: Acronis Backup & Recovery 10
Event Category: (144)
Event ID: 1
Date: 10/30/10
Time: 5:16:06 PM
User: N/A
Computer: IFSBS
Description:
Error code: 17
A task with ID '175175AE-ED85-4233-96F4-BC9E6915336B' does not exist.
Additional info:
--------------------
Error code: 17
Module: 144
LineInfo: 5ee2c4bb8ba04afd
Fields: $module : E:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: A task with ID '175175AE-ED85-4233-96F4-BC9E6915336B' does not exist.
------------------------------------
----------------
User 2 (NT AUTHORITY\SYSTEM):
----------
Task 2-1
----------
Flags: 0x8819 ( enabled executed time hidden token )
FlagsLater: 0xFFFFFFFF ( logon startup mutexes servers processes visible once_day )
Time: 17:16:05
Type: daily
Extra: every 30th day
Begin: 30.09.2010
ExecApp: E:\Program Files\Acronis\BackupAndRecovery\MMSAcepReporter.exe
ExecCmd:
Product: 4
Last changed: 15.09.2010 17:16:06
Last tried: 30.10.2010 17:16:06
Last result: run on 30.10.2010 17:16:06
LastError: 1326 (0x52E) - Logon failure: unknown user name or bad password.
Next try: 29.11.2010 17:16:05
Password: yes
Mutexes: 0x2
Guid: 175175AE-ED85-4233-96F4-BC9E6915336B
ProductSpecificFlags: 0x1
Warning: There are losses
Dear INL!
Thank you for your question, and for sharing your concerns with me. I really appreciate it.
We can surely run the details investigation. Could you please kindly do the following?
- Update Acronis Backup and Recovery to the latest, 12457 build
- Reproduce the issue, gather and send us Acronis Info from the problem machine
This information will help us to localise the issue, and find an appropriate solution for it.
Thank you once again for your cooperation!
Hi Yana,
Apologies for the delayed response, other customers have been absorbing my time.
To recreate the issue I would have to wait for another 2 weeks as that scheduled job only runs once a month, I intend to see if I can modify the user account it is set to run as before then on another system. If I cannot then I'll update and test as requested.
Cheers