Task 'Incremental backup' failed: 'Failed to open the metadata directory.

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Hi,

I had been facing this issue for quite sometime.

Everytime i will need to perform a manual backup instead of a auto backup. I am using Custom backup with Full Download and Incremental timing set.

It will always fail with the failure log as below.
Please advise.

Log Entry Details

Type: Error
Date and time: 22/03/2011 3:30:32 PM
Backup plan: Server_RES
Task: Incremental backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: administrator@RES
Message:
Task 'Incremental backup' failed: 'Failed to open the metadata directory.
Additional info:
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c6870c
Fields: IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to open the metadata directory.
--------------------
Error code: 36
Module: 64
LineInfo: 97675718d2b52ce2
Fields: path : administrator
Message: Failed to set the logon information for the backup location.
--------------------
Error code: 21
Module: 4
LineInfo: f35f747b3b21faee
Fields: function : WNetAddConnection3W, filename : H:
Message: Network disconnected.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147943603
Message: No network provider accepted the given network path
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00400280+0x00400024+0x00040015+0x0000FFF0

Di, 03/22/2011 - 08:06
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Kommentare: 4769

Hello Boon Hian Lim,

Thank you for posting and welcome to the Acronis forum. I will certainly help you with resolving this issue.

According to the error, the most likely cause of this problem is that you did not specify correct credentials for your network share location.

I would really appreciate if you could take a look at this article for more information and if you are still having difficulties, please collect the following report from the machine where this issue occurs and contact our Support team directly.

Please let me know if you need additional help.

Thank you.

Di, 03/22/2011 - 08:43
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If H: is the destination and is a mapped drive, try to use UNC path instead.

Di, 03/22/2011 - 18:51
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