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Trouble upgrading Acronis 10

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I've been having problems with Acronis 10 requiring a new tape for every backup. In KB 2915, it was suggested to upgrade the current build. My current build is 10.0.12497 and I wanted to upgrade to the newest 10.0.13762 to get rid of this issue.
Now, this software doesn't allow upgrade unless I deinstall the current installation. And if I try that, the system keeps telling "The configuration data for this product is corrupt".

Please advise, as the original issue is still there and we can no longer rely on backups.

0 Users found this helpful

If you try to re-install the original build does it allow that?

If that doesn't work, try - running the install as Admin using the right click on the installer, and if that doesn't work extract the b13762 installer and try installing directly from the MSI installer.