True Image 10 upgraded to Backup and Recovery 11
I have met difficulties installing, after supposedly upgrading my True Image 10 to Backup and Recovery 11. The new serial number was rejected, needing the old one as well, but adding that to the list did not work. Can I do this upgrade, or should I have purchased a different product? The older product was installed on a Windows XP machine which has just failed. I am trying initially to restore the data which was backed up by that machine to a movable hard drive, onto a Windows 7 64 bit machine. Should that be possible?
I am not that well-informed about these things, but I would like to sort this out quickly, as my business will be affected. My IT consultant will not be accessible for 3 days, so I am on my own. Please help if you can.
Thanks dev-anon. I am completely unfamiliar with the products you mention, and I don't really understand what you are saying. I have paid for an upgrade. Would I have been allowed to do that for a product I could not use?
Clicking your link resulted in a message that I was not authorised.
True Image 10 (reelased in 2006) belongs to true image home line. Backup and Recovery 11 is from enterprise ('corporate,' whatever) line. Upgrade to ABR 11 is possible only from older product of enterprise line, as described in the article here http://kb.acronis.com/content/21151 . Either you should have bought True Image 2012 upgrade, or full license of Backup and Recovery 11. When you buy upgrade, no checks performed that you own or have registered serial number of previous, eligible for upgrade, version.
As for article 1689, it's strange that you got this message. It used to be closed but it's not now. Try google cache http://webcache.googleusercontent.com/search?q=cache:u5W2AnPhFDIJ:kb.ac… or refresh the page.
Thanks, dev-anon.
Since I last posted I decided that I could only resolve the problem by buying the correct upgrade for the product I have (True Image 10), namely True Image Home 2012. I am hoping to get a refund for the incorrect upgrade. It's a pity that the system does not prevent such a mistake. For someone not that au fait with all the different products and types of product, it is not easy. I got remote assistance to help me with the installation, as it wouldn't install and activate for me. The assistant in India had a bit of a struggle himself, and we lost contact more than once after restarts, but he got there in the end (after about 4 hours), and kindly helped me to set up the program on my new machine. Whether I now have the correct product for my one man photography business, is anybody's guess, but here's hoping. Now I have to resore what was on a dead hard drive.