Unavailable Licenses

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Hey

I've purchased "Acronis Backup&Recovery Advanced Server General Upgrade" and 10 licenses for this program. I've downloaded the collection of program, unzipped, installed the license server and then attempted to install the various other programs. Some of the don't require anyb license, and have been installed without issues, but those that do I can't install.

I've imported the .txt file containing serials in the "My Products & Downloads" and they are listed as available licenses, however the error message I get specifically says:

"There are no available licenses on the specified license server".

When I manually insert the serials I'm told:

"The serial number is incorrect. Please enter the correct number".

Am I mixing something up? Or is there something wrong? One place it's called serials and another licenses, is this the cause of my confusion?

I hope someone can help me

Regards.

Mo, 11/16/2009 - 13:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Beiträge: 17
Kommentare: 2991

Hello Peter,

Please accept our apologies for the delay with the response. I will do everything possible from my side to provide you with the complete resolution. 

Without additional information I can’t be certain of the issue. However from what you have told me this may be the possible solution:

Please make sure that you have inserted the Upgrade licenses and the licenses for the previous versions as well. The Upgrade installation requires the Upgrade license for Acronis Backup & Recovery 10 Advanced Server and the license for a previous version, for Acronis True Image Echo Enterprise Server in your case (the serial numbers and the licenses are the same things).

Also I would recommend you to download the latest build of the program. We have just officially updated our Acronis Backup & Recovery line of products to the new build under the number of 11345. For more information on the improvements we've introduced in this build you can refer to this page. Several installation issues has been resolved for this build. 

Please log in to your account on our web site to download the installation file. You can learn more on how to download the latest build in this article. 

Please let us know the results, we should be sure that the program runs flawless for you.

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

Sa, 12/05/2009 - 13:34
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