Upgraded PC to Windows 7 x64 and installation of Acronis Agent fails

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Hi,
I've just upgraded my office PC to Win 7 x64 and halfway through installation of B&R 10 Agent I receive a message "Failed to install Acronis Backup & Recovery 10 components" and an Explorer window of the c:\windows\SysWOW64 folder opens up. When I click on "view error details" I get a box with 3 error codes and line tags and a message at the bottom saying "the system cannot find the file specified."

I have tried installation while in an admin level account and domain admin account to try to eliminate permissions issues, and am now not sure what to try next.

I've attached the log file...if anyone is able to shed any light on this for me I'd be very grateful thanks.

Thanks,

Matt

Anhang Größe
acronisagentwindows.msi_.zip 603.06 KB
Mi, 09/29/2010 - 10:40
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Hello Matthew,

Thank you very much for your post and welcome to our forum. I will do my best to assist you.

Unfortunately at the moment it is not clear, why this issue occurs. If you do not mind, I would like to contact you via a private message, so that we can clarify a few things.

Please let me know if you have additional questions.

Thank you.

Mi, 09/29/2010 - 13:08
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Anton,

I having the same problem. What did you tell Matthew to fix the Windows 7 issue?

Glenn

Do, 09/30/2010 - 15:18
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Hello Glenn,

Thank you for posting.

I will definitely help you and provide you with the solution that I gave to Matthew, however, I would still recommend that we check your installation logs and Windows system information file before you use it. If you can send me a private message with these logs, it would be great.

By the way, there is also a possibility that the solution will not work and require additional investigation.

Here is what I sent to Matthew, it looks like there are some previous traces of our software present on his machine:

1. Press start, run and type cmd. In the command prompt, please issue this command to get rid of one of our services: sc delete AcronisAgent

2. Check this article and try the Solution part. Before attempting to re-install the software, (last point in the Solution section) disable Windows UAC.

Looking forward to hearing from, please let me know if you need additional assistance.

Thank you.

Fr, 10/01/2010 - 09:51
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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23 monthly back-ups with Acronis TI 9.0. Almost simultaneously, replaced XP computer with Windows 7 and original hard drive froze. Back-up on external hard drive. Cannot install TI 9.0 on new computer. Downloaded TI 2011 and cannot figure out whether it will or not retrieve data from TI 9 back-ups...and if so, how. Any thoughts? TIA.

Mo, 10/18/2010 - 18:20
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I was using Acronis True Image 9.0 to backup my SONY Vaio laptop (292 MB disk) to an IOMEGA 500 GB (eGO) drive. When the 2 progress bars both reached 95% the program stopped incrementing the progress. Please suggest the right strategy to deal with this. Should I turn my PC power off? And if so, what then?

I will appreciate any suggestions because in the meantime my machine is hung and needs to be backed up.

Thanks,

Tycho

Mo, 10/18/2010 - 19:09
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I forgot to mention that I am using Windows XP and that I was cloning the C: drive to the (external) IOMEGA USB drive.

Mo, 10/18/2010 - 19:17
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