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UR 11 white screen

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OK, so I have a backup of a system on a SATA internal HDD. This is the "old" system. The backup was created using B&R 10 (Advanced Server)
I have a new system. new hardware. it has 2 HDD's configured as RAID0. Fresh components (so no files at all installed anywhere).

I burned the UR 11 CD. Booted it up on the new system with the HDD of the backup of the OLD system.
I then selected the "Acronis Universal Restore" button.

it takes me to the screen and then... nothing happens! Just gives a message that it will scan for drivers which may best fit for use. Nothing happens. OK button is disabled but cancel is enabled and works.

I disconnected the backup HDD to see if it was a conflict of some kind - same problem.
I then set the RAID to be off and just made it to be IDE configuration in the BIOS. Still the same problem.

whats going on?

sample footage:

http://www.youtube.com/watch?v=5D3bECnvOV0

Its an Asus P6X58D-E mobo if it helps

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You selected 'apply universal restore' that requires a live system that will be patched (added missing some boot-stage drivers) on the disk. If you have a backup and need to restore it using UR, use 'Recover' and check 'use universal restore' box.

ah.... ok. interesting. I will see if I can do this and postback.

the thing is.... the technician ON THE PHONE did not mention anything like this but understood the problem completely.... ??

more bad docs from Acronis :-(

no go.

so I did what you said. I went into Recovery and navigated to the drive/folder where the backup is and it does not pick up any archives/backups! There clearly are backups/archives there created in Acronis B&R 10 (split into 4.7GB chunks)

now what do I do?!

Did you switch to 'archive view' tab instead of 'data view'? Note that the dialog with location selection tree is _not_ supposed to show anything in the right pane at all - you first pick the location, press ok, and then see if it found something there.

Thanks.

ok I did that and some progress. Sorry but this is REALLY bad design UI.
its taking FOREVER to do whatever it is doing after selecting the disk to recover. VERY slow. im not optimistic on how long it would take to recover the disk onto the new system. it seems like a good few hours ? which really is bad for business critical scenarios.

will post back an update.

ok. it seems to be recovering. lets hope I chose the right option for recovering it TO the new HDD. the new HDD's are configured as RAID0 but presented me with the options to recover to the 2x the HDD's it found on the system (each 2TB) or to the configured RAID system and I chose this option.

I then told it to recover the MBR from the backup itself.

I then told it to use the UR and popped in the CD which contains the drivers for the mobo and specified the CD drive to add it as a location to find drivers.

lets see how it works and hope I configured the restoration correctly.

initially said (After 8%) that it would take around 45 mins. now its 1h 10 mins at 12%.
transferring at 100MB/s - is this the performance of RAID or does UR/Recovery CD not use RAID mode?

It may be even CPU decompressing speed or performance of the source disk with backup.

Well the backup was left to "normal" - with no compression. the source disk is also a SATA 7200RPM SATA II

ok it finished

Result: Failed

Disk 'local\hd_sign(E4422FDA)' has an invalid BIOS number (0). The following value will be used '128'. Error code 500. Module: 29.

Disk 'local\hd_sign(E4422FDA)' has an invalid BIOS number (0). The following value will be used '128'. Error code 500. Module: 29.

Bootable fix operation has finished

Failed to reread the partition table. The changes will take effect only after the machine restart.

TOL: Command 'Recovering volumes/Managing ASZ/Applying AUR' has failed. Error code 3. Module 309.

what on earth?!

no it does not my friend. just says "Reboot and select proper boot device or insert boot media in selected boot device and press a key".

Looking at the IMSM (Intel Matrix) utility, it says "Bootable: no" - not sure what it means? I have 2x2TB HDD's which I have made as RAID0 if this helps

Good morning,

as far as I understood you used the Linux based Medium for making the restore AND you use an Intel "FakeRaid" (more Software-Raid than Hardware-Raid). Can you recheck with the WinPE based Recovery-CD..? I assume it is driver related...

Can you recover to Single-Disk and make it a Raid later..? Intel Raid controller can do this...

Regards

Volker

the new HDD's are configured as RAID0 but presented me with the options to recover to the 2x the HDD's it found on the system (each 2TB) or to the configured RAID system and I chose this option.

Afaik properly configured hardware raid should not present its individual disks to the system in any way, only as resulting array. I'd verify using bootable media that the RAID has something restored on it (backup- 'files' - something like ntldr and 'program files' should appear and that the partition is marked as 'active' (in disk management). However I suspect that the problem was wrong detection of RAID by bootable media and what it did restore is not recognized by BIOS. Or the BIOS is not configured to boot from this RAID card at all -- "Bootable: no" may be exactly this. There must be something like 'scsi cards' in BIOS boot order setup...

After some research, this seems to be the problem:

The Intel RAID Controller supports a MAX of 2TB in total for combined storage to make it into a BOOTABLE RAID. It's a limitation from the BIOS itself as its 32bit and can only see up to 2TB.
sure you can create a RAID more than 4TB but it will not be bootable.

to make it into a BOOTABLE RAID with more than 2TB then you need to have EFI and also convert the disks into GPT.

The drive does appear to have all the files restored. its just not bootable because of this limit. VERY disappointing.