Validation Job cannot be stoped

Hello Michael,

Thank you for bringing this issue up, I'll help you with it.

Looks like validation process got interrupted, but the process was never removed from the Management server list. Please follow the instructions from this article, it should fix the stalled tasks.

It would also be nice to receive Acronis Info output from the host machine, as if validation process didn't end due to some reason, we'd better find and fix it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hello Yana,

ich have executed the skipt to remove the open jobs.
But now I can not browse something, no jobs, no Sstorage or something is just sais "Verarbeitung, please wait, and stays there.
Everything start on the issue I have postet regarding Acronis tries to finish a Backup until the server get reebootet, but it never stops this taks. I had a client where the job was running for 22 days and we had to swich the maschine off and on again.

Now it looks like my server has been done the same. Now Acronis is not longer working. I have atached a screenshot of the dashboard, even that can not collect data, like everything else.

Hopefully there will be a work round to Stop Acronis competly before a server gets reebootet.

Best regards,

Michael

Hello Michael,

Thanks for keeping us posted.

Unfortunately without the logs I've requested we cannot localize the cause of the issue. At the moment I can advise you to turn off Acronis services, it might temporary help. But we'll still need Acronis Info output from the host machine in order to find out what's wrong. Could you please send it to us? 

Let us know if you have any questions.

Thank you.

Hello Yana,

Yesterday I tried to get the Logs, but on the creatting of that, the tool looks like hanging. So Istartet the Installation again on Repair modus. That one did repair the first three components, but was stocking on the Storage Node repair until this morning, the Server himself is working fine.

I have attached a screenshot of the process windows on both.

Thanks and a nice day,

Michael

Update on getting the logs.

Hello Yana,

until now the Acronis Info has been finished, and I have a file with 2356 MB
I guess that is nothing which can be uploaded to the forum.

Please advice!

Thanks and regards,

Michael

Hi Michael!

Thank you for quick response!

It's ok to have a large Acronis Info output. I'm going to create an FTP account for you on our storage, and will send you the link to it bvia PM in a minute.

Please let me know once the info is uploaded.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!