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Why is it so difficult to get an update

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Acronis Backup & Recovery 11 Server for Windows

I get a message that acronis 11 has a new version and I Visit Acronis Web site to download and install the updates.
Once there I go though circles, login to account, create account, see your email for further instructions that dont arrive, etc etc

If I have a licenced copy of the program running, then why doesnt it just download the update rather than muck me about with all the other rubbish.

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Hello Ed,

Thank you for your feedback. I will definitely help you.

I will follow-up with a private message in a few moments and provide you with a download link for the latest build of the software, I am sorry for any inconvenience.

I will also submit your comment to our Customer Listening System so that we can improve our services.

Please let me know if you have additional questions.

Thank you.