Backup fails with msg "application is not installed correctly"

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Beginner
Beiträge: 3
Kommentare: 3

Hi,

Our backup of one vm with a Server 2012 R2 installed (DC & SQL Server)
always fails. I reinstalled the vmware Tools as Acronis suggests but it ends in the same
result. The Task is set to cut the transaction protocol of our SQL server, another Task with
the same configuration on a different Server (Exchange & DC) backups successfully.

By the way the vm snapshot with the Option to quiese the vm works.

Acronis is installed directly on the hypervisor as separate vm

Here is the cryptic log (unfortunatley in German) message i get:

Ausführung des Tasks mit der ID '3DC28D28-35D3-46A1-AFAC-BF5CAA19206C' (interne Ausführung) fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 41
Module: 144
Zeileninfo: 5ee2c4bb8ba04bdd
Felder:
Nachricht: Ausführung des Tasks mit der ID '3DC28D28-35D3-46A1-AFAC-BF5CAA19206C' (interne Ausführung) fehlgeschlagen.
--------------------
Fehlercode: 3
Module: 435
Zeileninfo: 5ee2c4bb8ba0489f
Felder: IsReturnCode : 1
Nachricht: Erstellen eines Backups fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
Zeileninfo: 28314c961de7d337
Felder:
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 353
Module: 149
Zeileninfo: a71592046cb2c5f6
Felder:
Nachricht: Backup der Gruppe fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 218
Zeileninfo: 338a407ad20e0987
Felder:
Nachricht: Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
--------------------
Fehlercode: 535
Module: 149
Zeileninfo: d1ab7fa1e56ec8be
Felder:
Nachricht: Die Applikation ist nicht korrekt installiert

Do, 03/06/2014 - 08:39
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Beiträge: 22
Kommentare: 3800

Hi Sebastian,

It looks like you have Acronis Backup Agent installed either inconsistently or from old build inside the problematic VM. Have you extracted the corresponding .msi from the main installation package and installed it inside that VM? Note that this component is required _only_ if you have UAC enabled in the guest OS of the backed up VM, otherwise it should be uninstalled. You should check the Programs and Features on this VM and uninstall Acronis Backup Agent (if installed). After that re-try the operation. If it still doesn't help please send me the full log from the backup attempt, so that I can check and advise.

Thank you.
--
Best regards,
Vasily
Acronis Backup for VMware Program Manager

Do, 03/06/2014 - 14:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 3
Kommentare: 3

Hi Vasily,

there is no Acronis Agent installed neither was. I send you the Support files via pm

thanks

Sebastian

Fr, 03/07/2014 - 13:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 22
Kommentare: 3800

Hi,

I'd like to summarize the outcome we've got (big thanks to Sebastian for great help and assistance during troubleshooting):

The problem was caused by missing SQLVssWriter entry in "vssadmin list writers" outputs - this caused the application check script to fail. However in fact the SQL VSS Writer was installed inside the system and was running properly - so this inconsistency was causing the original problem.

This issue is described in the following thread:

http://blogs.msdn.com/b/batala/archive/2011/08/01/sqlserverwriter-missi…

So we have changed the user under which SQL VSS Writer service is running from LocalSystem to domain admin one and the SQL VSS writer properly appeared in "vssadmin list writers" outputs which resolved the original problem. Another possible solution was to grant LocalSystem account with SQL admin permissions (should also do the trick).

Thank you.
--
Best regards,
Vasily
Acronis Backup for VMware Program Manager

Do, 03/20/2014 - 09:47
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.