Backups successful but with warnings

Hello Kojak,

Thank you for finding time to report about the issue.

I've checked with our Development team: we've no known issues that would match your description or contain such error. So we need to take a closer look at the issue. Could you please send us the logs?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Hi Yana,

I would like to send you the logs but everytime I try the save all to file, it creates an zip file with 0kb size

Please advise

Thanks

Does http://kb.acronis.com/content/30926 probably allow you to collect logs?

Hi Stefan,

I have tried the kb article but it still when i try to save the logs it creates a zip file with a 0kb xml file that is empty.

Any other suggestions?

Thanks

Hi Kojak,
sorry for the late response.
It's hard to tell what's broken in your configuration.
I'd suggest to stop your Virtual Appliance and install a 2nd one in parallel - and but please use the latest build 5155, if you are running 5144 currently.
Even if the warnings persist then, it may at least allow you to send logs to support.

Hi Stefan,

I will try that but at the moment the download link does not work on your website

Could you provide me alternative way to download?

Thanks

The download does not work for me as well right now in MyAccount :-/

But the partner portal links do work:
http://download.acronis.com/trial/AVMP7_trial_en-US.exe
http://download.acronis.com/trial/AVMP7_trial_en-EU.exe
US/EU are with .com or .co.uk branding, the only difference to the full versions is the file name.

I too have come across this warning today.

chi-ltd, what build are you using?
I think anyone else who is affected and has aleady upgraded to build 5173 (Release date: 27-June-2012) should open a support case with a reference to this thread.

To update you, this has been happening even since upgrading to v5173, but only on particular VM's. Could it be related to the fact that theses vm's are replicated also?