Direkt zum Inhalt

[RESOLVED] VMProtect8 License issue after upgrade

Thread needs solution

Hi All

I've upgraded our our 3 hosts to VMP 8 today after running the Beta for a while. One of our appliances is generating the error below after the upgrade. The Appliance has the old licenses and the new licenses added to the system but its failing to run the backup. I got one of the tasks to run by revoking the licenses so it reassigned them but the next task failed.

I've tried removing and adding the licenses without any luck, the new VMP8 licenses are "USED" in the license manager

Task 'SBSSERVER_NoExch' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501af
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 32853
Module: 114
LineInfo: e8aa69772494a21e
Fields:
Message: Failed to check licenses for the instance with ID '50CE60F8-8BCA-9BF6-9ED0-234A408E9AC8'.
--------------------
Error code: 14
Module: 202
LineInfo: ec81f6265c057e7a
Fields:
Message: Failed to get licenses for host with ID 50CE60F8-8BCA-9BF6-9ED0-234A408E9AC8.
--------------------
Error code: 12
Module: 202
LineInfo: ec81f6265c057e72
Fields:
Message: Failed to obtain license for ESX host. Please check licenses assignment.
--------------------'.

Any ideas

Thanks

Nigel

0 Users found this helpful

Hello Nigel,

thank you for participating in our beta program.

As you have valid support subscription. I want to ask to contact support. Currently I could not find any helpful information for you and it seems, that this issue needs investigated. You can find your support options in our Customer handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

HI Peter

I'll open a support case now. I have a support subscription, I've only been using the product for 3 months. I have 3 x 2 socket ESXi hosts and each one has VMProtect Appliance with 2 licenses attached. 2 of the hosts are working fine.

Thanks

Nigel

Hello Nigel,

Thank you for your information.

I will then lock this thread.

If there is anything else, we can do for you, please let me know.

Thank you.