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[Solved] Another ESXi Configuration Backup is failing

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Hi there,

 

after upgrading our ESX-Hosts to latest 5.1 Build, i am not able to backup ESXi Configuration anymore.

ESXi-Version: 5.1.0 3872664

VMProtect-Version: 9.2.10.535

Nachricht: Verbindung mit dem ESXi-Server 'XXXX.XXXXXX.XX' per SSH fehlgeschlagen.

So SSH-COnnection is failing, no matter which services are startet or stopped. Backup of VMs is working.

Does anybody know a solution fpr this problem?

 

Thanks in advance.

 

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Hi Stefan,

The ESXi 5.1 build #3872664 contains the same SSLv3 patch which breaks ESXi configuration backup for ESXi 6.0 Update 2. Please see http://forum.acronis.com/forum/116924 thread. The root cause is the same.

You should contact our support team to get Acronis Backup for VMware build #10593 which contains fixes for this issue.

Thank you.

Hi Vasily,

 

thank you for your answer. If I log in into my account, there is only version 10535  available for download. ca i only get the new version by contacting the support?

 

Btw: The Support-site tells me:

Some of support options are unavailable because your support program is expired!

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Beiträge: 22
Kommentare: 3800

Stefan,

If your support contract has expired then it definitely makes sense to renew it in order to get access to all support options and free upgrades. Please also check the forum private messages (https://forum.acronis.com/messages) - I've sent you some more details.

Thank you.