VMP9 Invalid Credentials connecting to vCenter

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I have been plagued by this error for a while. It seems that when I disconnect VMP from the vCenter server and reconnect the error goes away. Over the course of several days, the error returns. I also suspect but cannot prove that VMP is making vCenter fail. When this error occurs I am also not able to log into vSphere client (web or thick). The vCenter server has to be rebooted and everything works fine for about 24-48 hours. I was a VMP9 beta tester and didn't have any of these issues until I updated to the release version. Please see the attached log file.

Robert

Anhang Größe
log.xml_.zip 12.36 KB
Do, 09/05/2013 - 12:35
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Could be a similar issue to what I am facing sometimes.

Is it when backing up vcenter?

I am using the vcenter Linux appliance (5.1) and sometimes when I attempt to backup vcenter using vmprotect it kills vcenter

I cannot login, either fat or web client (but can using SSH)

If I reboot vcenter, all back to normal.

I have currently stopped backing up vcenter cause of this issue.

I'm actually thinking it's a VMware issue rather than vmprotect, as if you have a busy vcenter (there is a log file for api requests you can do a tail -f of and watch) its more likely to basically backup with API requests and it crashes the service

For me I have a VMware view environment, and several plugins and other things all servicing API requests and when its busy I can see it causing the issues, once it happens you can leave it overnight and its still crashed. I tried individually restarting the VMware services and no good.

I have a ticket in with VMware regarding this presently, will update if I find out more.

The log I was referring to is the vpxd.log when this is really busy I see a lot of vmprotect API requests and VMware view then it just dies

if using VCSA

tail -f /storage/log/VMware/vpx/vpxd.log

Fr, 09/06/2013 - 04:35
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Hi Robert,

From what I can see BL460c is right - the issue more has to deal with the specifics of the vCenter appliance. There was nothing changed between Beta and release version of vmProtect 9 which may affect such core functionality as the backup or connection to vCenter, so the issue has to deal with the snapshotting of the vCenter appliance.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Fr, 09/06/2013 - 09:25
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Thank you both for replying to my issue. We are using vCenter Server (Win2k8R2) but my troubleshooting process is very similar to yours in that I have stopped services and restarted but only a reboot will fix the issue. I will stop backing up the vCenter and see if the problem goes away.

Thanks,

Robert

Fr, 09/06/2013 - 15:54
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This could be a system resource issue as well. Have you tried monitoring the memory and see if it consumes a lot?

Fr, 05/02/2014 - 17:38
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