Is it possible to remove old expired license from Backup 12.5?

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mainstorconcept GmbH P. Freund wrote:
Dear Ekaterina, can you please remove the no longer needed licenses True Image 11 and True Image Home 2011 and True Image 2014 from my account? Thank you and best regards Peter Freund
Hello Peter,
sorry for the delayed response! I've checked your account and prior proceeding with the deletion want to clarify the following:
I see Acronis True Image 2021 1 Computer Upgrade license - please note that in order to activate the software you'll need a base license to be used together with an Upgrade key (Acronis True Image 2014 Standard for example). Otherwise, the upgrade key cannot be used on its own. Shall we still delete all the previous licenses or leave Acronis True Image 2014 Standard?
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Dear Ekataria, please keep the Acronis True Image 2014 Standard which is mandatory for the upgrade and delete all other. Thank you.
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mainstorconcept GmbH P. Freund wrote:Dear Ekataria, please keep the Acronis True Image 2014 Standard which is mandatory for the upgrade and delete all other. Thank you.
Thank you for the confirmation! Asked my colleagues to remove the following keys from your account: Acronis True Image Home 2012 Upgrade and Acronis True Image 11 Home
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Dear Ekaterina,
can you please remove the expired cloud license from my account?
Thank you and best regards,
Thomas
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Dear Ekaterina,
can you please remove the expired server license from my account?
Thank you and best regards,
Thomas
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Ekaterina wrote:mainstorconcept GmbH P. Freund wrote:Dear Ekataria, please keep the Acronis True Image 2014 Standard which is mandatory for the upgrade and delete all other. Thank you.
Thank you for the confirmation! Asked my colleagues to remove the following keys from your account: Acronis True Image Home 2012 Upgrade and Acronis True Image 11 Home
Hello, this is unresolved. The old licenses are still there. Please delete them.
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