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Ошибка обновления версии Acronis

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Установлена 12.5

При попытке восстановления из резервных копий появляется ошибка о том, что "невозможно найти резервную копию_name". Иногда помогает повторный запуск плана резервного копирования. Было принято решение об обновлении существующей версии. Но при попытке установки получаю ошибку (см.скрин).

 

Anhang Größe
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Hello!

I'm not familiar with a product called Acronis Data Protection, and couldn't find any info about it. Have you tried removing it before trying the Cyber Backup installer?

Also is the management server installed on the same machine, and what build is it?

-- Peter

Acronis Data Protection is a renamed Cyber Backup for CIS countries.

Have you tried removing it before trying the Cyber Backup installer?

No.

 Also is the management server installed on the same machine, and what build is it?

This machine is the management server. Virtual machine (Xeon CPU E5-2650, 8Gb RAM)

The message itself is similar to what you'd have if you had true image installed when trying to install Cyber Backup.

Maybe the builds are not compatible. I guess it being the management server, uninstalling is not really an option. Try to contact support to clarify.