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Pre/Post - Commands Starting Error

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Hi,

I have a trouble with a pre-post commands backuping.

I create two .bat files, and set to start it like pre and post backup command.

And had error:
2023-08-05T14:53:45:930+03:00 12252 I00640078: Starting the before-data-capture command: C:\pre.bat.
2023-08-05T14:53:45:930+03:00 12252 E000103F7: Failed to run a child process.
2023-08-05T14:53:45:930+03:00 12252 E00010401: System error: '267'.
2023-08-05T14:53:45:930+03:00 12252 E00640079: Failed to perform the before-data-capture command. Error code: 66,596.
2023-08-05T14:54:57:290+03:00 9144 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backing up

 

I will try to empty this files. Same result. Fully empty .bat files gives me same error. I try to start it manually from CMD and check error code. It is finished with errorCode = 0.
I'm trying to start backup in a Management Server and in a Client Machine. Same results.

Full log starting backuping in Management Server - attached.

Anhang Größe
activity_log.txt 26.65 KB
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Beiträge: 2
Kommentare: 1727

Hello Nikolay!

Welcome to the forum.

Unfortunately the logs are generic, they just say the pre-command has failed.

Please refer to the following KB: https://kb.acronis.com/content/46690

Please apply the suggestions mentioned there. If the issue persists you need to raise a ticket so we can investigate the case. https://kb.acronis.com/content/8153

Thanks in advance!