acronis 12.5 the operation is not supported

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Regular Poster
Beiträge: 52
Kommentare: 75

This is my customer error.

Server environment
  -Management server: Windows (server 2019) / Acronis 12.5-14330
  -Agent: Linux (Red Hat 7.6) / Acronis 12.5-14330

I installed Acronis for the first time and the first backup worked fine.

However, after deleting the backup schedule and creating the backup schedule again, "the operation is not supported." Backup does not proceed with an error message.

Here are the methods I tried to solve this problem:

1. Restart Acronis services (both management server and agent)
2. Credential redirection (backup path: network)
3. Redirecting backups

What steps are needed to solve this problem?

(If you need, I can provide system information, log, schedule files.)

Mi, 07/08/2020 - 02:18
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 0
Kommentare: 2016

Hello Lemoning!

At first, please share with us a full activity log with this error message.

Mi, 07/08/2020 - 08:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Beiträge: 52
Kommentare: 75

Hello. Maria.
The extracted log contents are as follows.

2020-07-07T14:51:46:731+09:00 139783981422336 I0135003A: User is running command. Command=Backup plan 'casctrl.daewooenc.com'; User=ACRONISMGR01\dwministrator; clientProfileID=3E368FB8-7F1B-2491-30D5-C9A5FCDD10D3; clientSessionID=3F1AD25B-E7CA-4FDD-8043-BBFF850EC9F4; tenantID=00000000-0000-0000-0000-000000000000
2020-07-07T14:51:49:919+09:00 139783981422336 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'casctrl.daewooenc.com'; tenantID=00000000-0000-0000-0000-000000000000
| trace level: error
| channel: tol-activity#DE1E6DCC-BB78-49B7-A922-3CF2ED2A8EB8
| line: 0x4a8728dc8a1c9584
| file: d:/193/enterprise/common/tol/gating_activity.cpp:222
| function: OnCompleted
| $module: mms_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'casctrl.daewooenc.com'
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'casctrl.daewooenc.com'
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_lxa64_16318
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de31
| file: d:/193/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:223
| function: SafeExecute
| $module: agent_protection_addon_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_lxa64_16318
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: d:/193/enterprise/managers/gtob/backupers/ensure_backup_invariants_command/impl/command.cpp:145
| function: SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_lxa64_16318
|
| error 0x9a000d: The vault is unavailable.
| line: 0x9a79f20828bca0e
| file: d:/193/enterprise/mms/managers/location/impl/manager.cpp:670
| function: AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_lxa64_16318
|
| error 0x9a000d: The vault is unavailable.
| line: 0x90bbca5eaf5c5c5e
| file: d:/193/enterprise/mms/managers/location/impl/availability_checker.cpp:98
| function: CheckAvailability
| $module: disk_bundle_lxa64_16318
|
| error 0x4000e: The operation is not supported.
| line: 0xf04036cb741ec847
| file: D:/193/core/file/unix/unixnet.h:58
| function: CreateDir
| $module: disk_bundle_lxa64_16318

Thank you.

Mi, 07/08/2020 - 23:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 0
Kommentare: 2016

Hello Lemoning.

This activity log indicates shows the following errors:

Failed to prepare the location for the backup archive.

The vault is unavailable.

Please check if the backup location is accessible from the Linux Agent machine at the time when this backup is scheduled to run.

Do, 07/09/2020 - 16:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Beiträge: 52
Kommentare: 75

Hello Maria.

After the agent server reboot, it was backed up normally.

Thank you for help.

Mo, 07/13/2020 - 00:30
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