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installation of acronis agent failed

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Hello,

I'm coming to you today because I can't reinstall Acronis on a Windows server.
The agent was installed initially but did not work properly. So I uninstall it correctly and restart the server.
Since then, when I try to install the agent, the installation fails.

What can I do ? How to erase all Acronis traces on the server?

Thank you

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Hello oarcb,

welcome to Acronis forums! I'd start with the troubleshooting steps outlined in https://kb.acronis.com/content/45866 and particularly https://kb.acronis.com/content/45866#2_11_Uninstallation_fails20

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Kommentare: 2016

Hello oarcb.

Could you please clarify the exact installation error you received?

Please also collect Acronis System Information from the machine where you can't install the Agent with the help of AcronisInfo utility and upload the output to the FTP link that I've sent you in a Private Message.