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Updating Acronis backup manager 12.5 build 10.330 to build 14.330 (appliance)

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Hello again,

I'm having difficulties updating build 10.330 to build 14.330.

I followed this guid: [acronis support]/documentation/AcronisBackup_12.5/#37789.html

Under 'Updating the software', step 4, it says select 'update' but I don't have that option (see attachments).

I'm fairly new to Acronis so I appriciate all the help.

Anhang Größe
acronis_update_1.png 4.03 KB
acronis_update_2.png 15.15 KB
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Beiträge: 0
Kommentare: 2016

Hello Bart,

thank you for posting on Acronis forums!

I advise you following this step-by-step guide on how to update each Acronis Backup software component to a new build: https://kb.acronis.com/content/59131

What concerns updating Acronis Backup Appliance component, you did everything correctly as listed in the instructions that you referred to https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/#37789.html

Installing the software:

  1. Do one of the following:
    • Deploy the appliance from .ovf. After the deployment has completed, power on the resulting machine.
    • Boot an existing virtual machine from the .iso.
  2. Select Install or update Acronis Backup, and then press Enter. Wait for the initial setup window to appear. -> Ok
  3. [Optional] -> Skip if you do not want to change the installation settings
  4. Select Install with the current settings -> Here you are. Now you need to press Enter to proceed further.

 

Hi Maria,

Thank you for the update but I just figured out I was wrong. I needed to update the Backup Manager that runs on a Windows server, but I was trying to update the Backup Agent that runs as an appliance. I'm updating the manager now and will update the agent from within the manager as desribed in the KB. This thread may be closed.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 0
Kommentare: 2016

Hello Bart.

Thank you for letting us know the cause of the issue.