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Upgrade Acronis 11.7 to 12.5 on Windows server 2012R2

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Hi all, anybody can me help with my problem ?
After suuccessfull Upgrade from 11.7 (no problem) i lost : license, mail server settings and all plans (happy old backups still have, i try validation and OK).
So I restart server, insert 12.5 license, again create mail server + notifications.
I manually start "Acronis Active Protection Service" so i cannot insert old plans or "refresh" plans "Succeeded with warnings" ...
Is possible import plans from 11.7 ? Very thanks for help !
vaclav

Anhang Größe
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Beiträge: 0
Kommentare: 2016

Hello Vaclav,

thank you for posting on Acronis forums!

Since the update did not go flawlessly according to your description, I strongly recommend that you contact Acronis Support Team and request their assistance on this procedure.

Perhaps, you will be required to manually recreate these backup plans.