Acronis CP- Backup failing every time
Hi, I purchases this only to backup my machine offsite. I purchased the extra 250GB package and my Windows 10 machine is 150GB used / 500GB hard drive.
Every time since day 1 attempt the "entire machine" backup, it fails and says not enough cloud quota. I have checked and my cloud quota says 50/300 but really i don;t even know what is taking up 50GB..
the details error clearly shows only 50GB available but email support (which is very slow for US time) is saying they synced my cloud and it should be fine. well .. its not.. Can i somehow "explore" my cloud storage to see what is taking the 50GB? and how do I "extend" it to the upgraded 250GB myself for a total of 300?
TY for any help
dditional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8d165e86fb8195c5
Fields: {"$line":"503","$file":"d:\\165\\enterprise\\common\\tol\\command\\command.cpp","$func":"Tol::`anonymous-namespace'::MakeFailResultWitnName","AgentName":"R10PC","$module":"ervice_process_vsa64_30600","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8d165e86fb8195c5
Fields: {"$line":"503","$file":"d:\\165\\enterprise\\common\\tol\\command\\command.cpp","$func":"Tol::`anonymous-namespace'::MakeFailResultWitnName","AgentName":"R10PC","$module":"tob_backup_command_addon_vsa64_30600","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 57
Module: 161
LineInfo: 0xd446f36312408801
Fields: {"$file":"d:\\165\\enterprise\\mms\\managers\\archive\\impl\\online\\quota_report.cpp","$func":"`anonymous-namespace'::MakeNoAvailableSpaceError","$line":"59","$module":"isk_bundle_vsa64_30600","usage":"50.11 GB","tenantName":"i.com","quota":"50 GB"}
Message: There is no free space on Acronis Cloud Storage. Used space: 50.11 GB; Storage quota: 50 GB. Please upgrade the subscription. Otherwise, further backups will fail.
