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File filter does not exclude folders from backup

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while creating a new backup profile I am unable to to select entire machine to cloud for the backup option and exclude a folder location using File filter. 

I am creating a plan for multiple machines and i would like to exclude a Sharepoint site users are syncing to their machines. the folder location I want to exclude is C:\Users\Username\Call Center, Inc\ 

previous attempts to exclude this from a backup(entire machine to cloud) include:

C:\Users\*\Call Center* Inc\*

C:\Users\*\Call Center, Inc
C:\Users\*\Call Center? Inc\
C:\Users\*\Call Center? Inc
C:\Users\*\Call Center? Inc\*
C:\Users\*\Call Center*

whenever i include the comma it changes it to an enter stroke example
C:\Users\*\Call Center, Inc\

C:\Users\*\Call Center
Inc\

 

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Beiträge: 9
Kommentare: 49

Hi Allan, 

Please make sure to exclude as follows - https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…

In case you still face difficulties, please open a case with our support team and let us know at which step and we will happily assist.

Thank you for your time.