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Linux backup fails

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Hello,

unfortunately I was not able to find a dedicated support contact form for service providers. So I am looking forward to find some help here.

I've been using the volume backup basically for about 6 months without any issues. Since the latest Ubuntu Upgrade -> 20.10) and / or agent update (-> v15) I experience the following issue (some texts are in German only).

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Activity details:

Additional Information:
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Fehlercode: 20250646
Felder: {"$module":"service_process_lxa64_24647","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Nachricht: TOL: Failed to execute the command. Backup
------------------------
Fehlercode: 20250646
Felder: {"$module":"gtob_backup_command_addon_lxa64_24647","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Nachricht: TOL: Failed to execute the command. Backup
------------------------
Fehlercode: 21561347
Felder: {"$module":"disk_bundle_lxa64_24647"}
Nachricht: Backup ist fehlgeschlagen.
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Fehlercode: 66596
Felder: {"$module":"disk_bundle_lxa64_24647"}
Nachricht: Ausführen der Aktionen fehlgeschlagen.
------------------------
Fehlercode: 458785
Felder: {"$module":"disk_bundle_lxa64_24647"}
Nachricht: Erstellen des Volume-Snapshots fehlgeschlagen.
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Fehlercode: 5832711
Felder: {"$module":"disk_bundle_lxa64_24647","device":"/dev/sda5"}
Nachricht: Erstellen eines Snapshots fehlgeschlagen.

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Environment:

Ubuntu 20.10

Agent: 15.0.24647

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Beiträge: 1
Kommentare: 21

Hello Daniel.

This issue requires investigation.

Please submit a support ticket as described by the following link: https://kb.acronis.com/content/56079