Pcie 5.0 m.2 drive stuck at 4.0 after cloning
Good morning, I just purchased a pcie 5.0 drive the Inland TD510 2tb drive.I have it in the pcie 5.0 slot on my asus z690 extreme motherboard. It worked like a charm when i installed it. I cloned my drive with acronis to make the new drive my c drive. Unfortunately after that the new drive is stuck at pcie 4.0 instead of 5.0. I checked the bios to verify its at gen 5. The pcie 5.0 drive is still not working as intended. It shows that it 5.0 x8 capable but running at pcie 4.0 x8 in mulitple applications and the speed is working at pcie 4.0 speeds of 6700/6900 mbs. Something happened after I cloned the drive. It was working fine at pcie 5.0 before I cloned it with Acronis. I don't know what's corrupted in order to fix it. Please advise, thank you.


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Hello Vinny.
Thank you for participating!
In fact the cloning process has no effects in the hardware of your devices as Steve referred correctly above.
Please check the following:
- Make sure that the PCIe slot on your motherboard is actually running at PCIe 5.0 speeds. Some PCIe slots on certain motherboards may default to PCIe 4.0 speeds, even if the slot is advertised as PCIe 5.0 capable.
- May be a compatibility issue between the Inland TD510 2tb drive and your motherboard. In that case, you may need to contact the manufacturer for further assistance.
If you have tried all those possibilities and you collected evidential proofs of the process please reply here or contact our support so we can investigate the issue https://kb.acronis.com/content/8153
Hope this helps!
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Hello, thank you for your feedback. I can tell you what I tried and the conclusion to each step.
I had a TD510 pce5.0 drive on a Asus z690 extreme MOBO, in the correct slot on the motherboard. I tested it when i got it and it worked correctly at the correct transfer rate and tested as such. I then used the Acronis clone my drive function and moved my windows 11 installation from my Samsung 980 pro to the td510 drive. After the cloning was complete the pcie 5.0 drive would not run at 5.0 it would stay at pcie 4.0 regardless of these steps.
I reinstalled the NVME drivers, I reinstalled windows 11, I re-flashed the BIOS and enabled GEN 5 settings on my motherboard. I removed all SATA drives and still no luck. I then went and purchased a replacement for the drive that was not functioning and all I did was remove the previous drive and install the new drive. These are identical drives the only difference is that one was cloned and one came from microcenter. After installing the new drive lo and behold the drive if transferring at the correct PCIE 5.0 speed and I have had no issues. I don't know what to do now. Should I backup my C drive from a recovery mode, I obviously I cant clone the drive because for some reason the drive wont operate correctly. Can someone from Acronis help me with the next steps? thank you
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Vinny Rock wrote:Hello, thank you for your feedback. I can tell you what I tried and the conclusion to each step.
I had a TD510 pce5.0 drive on a Asus z690 extreme MOBO, in the correct slot on the motherboard. I tested it when i got it and it worked correctly at the correct transfer rate and tested as such. I then used the Acronis clone my drive function and moved my windows 11 installation from my Samsung 980 pro to the td510 drive. After the cloning was complete the pcie 5.0 drive would not run at 5.0 it would stay at pcie 4.0 regardless of these steps.
I reinstalled the NVME drivers, I reinstalled windows 11, I re-flashed the BIOS and enabled GEN 5 settings on my motherboard. I removed all SATA drives and still no luck. I then went and purchased a replacement for the drive that was not functioning and all I did was remove the previous drive and install the new drive. These are identical drives the only difference is that one was cloned and one came from microcenter. After installing the new drive lo and behold the drive if transferring at the correct PCIE 5.0 speed and I have had no issues. I don't know what to do now. Should I backup my C drive from a recovery mode, I obviously I cant clone the drive because for some reason the drive wont operate correctly. Can someone from Acronis help me with the next steps? thank you
Hello Vinny!
I've informed the corresponding team regarding the urgency of the issue.
You can expect a contact from our side in order to help you.
Thanks in advance.
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