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Backup failure: "The end of the file has been reached. Check for a solution"

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Dear all (Steve?)

I set a TI2020 backup for early this morning, after tidying up the PC using C-Clean, and after rising found a red Acronis Fail notification attached to my system tray (WIN7, 64 bit).

Also, some subsequent Windows Media Centre recordings set to start after the backup had failed.

Now, after a reboot and Windows "Repair in Safe Mode with Network", when I start Acronis, the Backup sction shows the red cross of failure and "The end of the file has been reached. Check for a solution".

My target drive shows a ...X312-0001.tibx backup file that stopped building after 1 minute, having reached 1,925,804 KB (~ 2 GB). The preceding backup, written 7 days earlier, ...X312.tibx reached 233 GB, as expected.

Following up "Check for a solution" gives "64098: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"" which says "You are saving backups to a removable drive attached to the protected machine or to a network share that resides on a removable device. "

But the target drive is an internal  HDD with 2,4 TB free on a standalone PC, and part of the file, as mentioned already, had been written.

UPDATE: Log files show Event 57 from the time the backup build failed, starting about half a minute after start of backup: NTFS Warninig "The system failed to flush data to the transaction log. Corruption may occur."

I will try to run the backup again tonight, on the assumption that this was a one-off glitch, and will report back tomorrow.

Advice, as always, would be greatly appreciated...

Thanks in anticipation - Paul

PS I have also reported the problem to Acronis and sent a 14 MB system-report zip file 

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Paul, assuming that C-Clean might be Piriform CCleaner (or a similar application) then there is a strong possibility that the application has removed some required registry settings used by ATI.

I would suggest trying a repair install of ATI 2020 then retry the failing backup to see if that makes any difference?

See KB 60915: Acronis True Image: repairing program settings - for details of doing the repair.

Many thanks for that, Steve (crossed while I was updating the original post).

Will try your suggestion if rerun fails tonight.

P

 

After uninstalling a couple of recently installed utilities that I'd been using to search for 'ghost' system restore points (Glary and Z-VSS-Copy) and Recuva, and deleting the failed .tibx file and the preceding one (which wasn't easy) I set a Full backup, which worked fine.

So I haven't needed to try the the suggested Repair Install of TI2020, yet.

It's not clear what caused the problem described originally. It may not be relevant, but I'm not certain whether the two previous backups (full one that worked and the failed one that followed were both incremental or if one might have been a differential...

Thanks for your help, Steve. The problem has been cleared, but I'm not sure whether I should mark yours as a  Solution.     

Paul, glad you have got a working backup again, but sounds likely that the removed apps (or one of them) caused the issue in some way associated with VSS and snapshot storage.