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Okay... i see posts about this problem and it appears that some replies suggest 'IGNORING" the message?

Below is a partial of the error message I am receiving.  If it causes my backup to fail WHY IS IT SUGGESTED I IGNORE IT?

How do I avoid this problem?   Acronis True Image

 

| error 0x216002d: Error while checking the metadata integrity of points in time (PITs) in the archive.
| line: 0x70c3c4822008680d
| file: c:\jenkins_agent\workspace\ati-main-win\1782\core\da_api\context_disk.cpp:98
| function: context::CheckArchive
| line: 0x70c3c4822008680d, c:\jenkins_agent\workspace\ati-main-win\1782\core\da_api\context_disk.cpp:98, context::CheckArchive
| $module: ti_demon_vs_15560
|
| error 0x70020: The backup is corrupted, but you can still try to recover data from it.
| line: 0xf5f8cbcf76155663
| file: c:\jenkins_agent\workspace\ati-main-win\1782\core\resizer\compress\zlibdf_d.cpp:100
| function: resizer::ZLibDecompressor::Process
| line: 0xf5f8cbcf76155663, c:\jenkins_agent\workspace\ati-main-win\1782\core\resizer\compress\zlibdf_d.cpp:100, resizer::ZLibDecompressor::Process
| $module: ti_demon_vs_15560
2022-03-23T02:02:49:153-05:00 18240 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bce5f
| file: c:\jenkins_agent\workspace\ati-main-win\1782\products\imager\demon\main.cpp:617
| function: main
| line: 0x9f2c53c72e8bce5f, c:\jenkins_agent\workspace\ati-main-win\1782\products\imager\demon\main.cpp:617, main
| $module: ti_demon_vs_15560
 

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The advice to ignore the references to such as c:\jenkins_agent\ is simply in the context of not trying to find this as a local path on your computer as these are code paths used by Acronis developers and left in their logs.

For the errors in your log snippet above, then these are saying that your backup archive file has failed validation thus rendering it to be classed as being corrupted.

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Hello KnarfOH,

I'd try the troubleshooting steps from the article 1517: Troubleshooting Issues with Corrupt Backups

Bei "| error 0x216002d: Error while checking the metadata integrity of points in time (PITs) in the archive." denke ich an falschen, nicht optimal eingestellte Arbeitsspeicher. Falls das System übertaktet, oder untervoltet ist, würde ich das rückgängig machen / oder die Einstellungen überarbeiten.

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At "| error 0x216002d: Error while checking the metadata integrity of points in time (PITs) in the archive." I think of wrong, not optimally adjusted memory. If the system is overclocked or undervolted, I would undo it / or revise the settings.