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Microsoft 365: A backup agent error: 'failed to update meta: [Archive Server]: insufficient storage'

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All 4 of my M365 backups are failing with the same error:

A backup agent error: 'failed to update meta: [Archive Server]: insufficient storage'

I've been trying to work with Acronis support for about a month on this issue with no progress. They don't seem to understand the Microsoft 365 backups.  Given the error I would assume that I just need to add storage. So I went ahead and upgraded from the 250 GB plan to a 1 TB plan, but backups still fail with this error.

I'm at a loss as to what to do next if after weeks support can't help and adding more storage doesn't work.  I may just be at the point of asking for a refund... Not what I want to do, so would appreciate any other suggestions.

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Jeff, sorry but this is an issue that you will need to pursue with Acronis support for as they are the only ones with access to their own cloud servers that are involved with this type of backup activity.

I can only recommend that you contact Arpita Ghosh who is the new Acronis Product Manager for these home products! to chase the status and action for your open support ticket, making sure you advise the case number you have been given.

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Dear Jeff Ryer,
Thank you for the feedback.
We have prioritized your case and our support will contact you soon.
Please keep us updated.

Still no response from support, so I am processing a refund of the upgrade subscription to revert back to the original subscription.  My original subscription still goes through the end of the year, so I'm still holding out hope that Acronis will resolve this issue.  If they can't resolve it by then, then I will not renew.  And as partner/reseller on the business side I will start searching for alternative solutions and stop recommending and reselling the product.  It's too bad after so many good years with Acronis. It's not what I want, but I cannot continue a partnership with a company who will not help their customers.

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Jeff Ryer wrote:

Still no response from support, so I am processing a refund of the upgrade subscription to revert back to the original subscription.  My original subscription still goes through the end of the year, so I'm still holding out hope that Acronis will resolve this issue.  If they can't resolve it by then, then I will not renew.  And as partner/reseller on the business side I will start searching for alternative solutions and stop recommending and reselling the product.  It's too bad after so many good years with Acronis. It's not what I want, but I cannot continue a partnership with a company who will not help their customers.

Dear Jeff,
We are sorry for the delay, seems like investigation of the case took a little longer because of the complexity of the issue. We have submitted the refund as you asked. It is very sad to hear that you will not renew the subscription, we hope you will give us a second chance.

I'd be happy to give another chance... Still waiting to hear back from support. 

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Jeff Ryer wrote:

I'd be happy to give another chance... Still waiting to hear back from support. 

Dear Jeff,
We are handling the situation and will contact you again soon.
Thank you for the patience and responses.