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Rescue Media (Flash USB) Does NOT Boot!

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I have Acronis Cyber Protect Home Office (build 39703) running on an HP Spectre X360 14 PC.  Using rescue media builder I created a Flash USB recovery drive.  After it was created I attempted to boot from it.  The booting of the USB recovery drive stops and freezes with the following.

Window Title:  x:\windows\system32\cmd.exe -startnet.cmd

Window Content:  x:\windows\system32\wpeinit.

I re-created the USB recovery drive again to no avail.  I was able to completely boot the same USB recovery drive on an older HP Spectre X360 15 running Windows 10.  Why does the rescue media created on a Flash USB recovery drive not completely boot on an HP Spectre X360 14 PC?

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Dale, what options are you using when creating the rescue media and are you doing so on the HP Spectre x360 14 PC?

Dale,

I suspect the problem is video related. Starting with build 39703, Acronis has added the video driver from the Windows system to the recovery media. Then during boot when trueimage_starter.exe is run, the video driver is loaded and an attempt to change screen resolution is made. 

I can suggest two ways of testing this:

1. Install the Microsoft ADK and create the recovery media using the Advanced method based on the ADK. You will see a message looking for drivers. Then you will see drivers listed with a check box. Try unchecking the box/boxes and let the media builder continue. See if that fixes the problem.

2. If you have a recovery media from build 39216 on a USB drive, mount the boot.wim file with this command from an elevated prompt.

dism /Mount-Wim /WimFile:F:\sources\boot.wim /Index:1 /MountDir:C:\mount

where F: is the USB drive letter and C:\mount is an empty folder you created.

Copy out C:\mount\Windows\System32\trueimage_starter.exe. Then dismount boot.wim using:

dism /Unmount-Wim /MountDir:C:\mount /discard

Then mount the boot.wim file from the 39703 USB drive in the same way. Replace C:\mount\Windows\System32\trueimage_starter.exe with the file you copied out from the 39216 media. Dismount using:

dism /Unmount-Wim /MountDir:C:\mount /commit

See if that fixes the problem.