Rescue Media (Flash USB) Does NOT Boot!
I have Acronis Cyber Protect Home Office (build 39703) running on an HP Spectre X360 14 PC. Using rescue media builder I created a Flash USB recovery drive. After it was created I attempted to boot from it. The booting of the USB recovery drive stops and freezes with the following.
Window Title: x:\windows\system32\cmd.exe -startnet.cmd
Window Content: x:\windows\system32\wpeinit.
I re-created the USB recovery drive again to no avail. I was able to completely boot the same USB recovery drive on an older HP Spectre X360 15 running Windows 10. Why does the rescue media created on a Flash USB recovery drive not completely boot on an HP Spectre X360 14 PC?


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Dale,
I suspect the problem is video related. Starting with build 39703, Acronis has added the video driver from the Windows system to the recovery media. Then during boot when trueimage_starter.exe is run, the video driver is loaded and an attempt to change screen resolution is made.
I can suggest two ways of testing this:
1. Install the Microsoft ADK and create the recovery media using the Advanced method based on the ADK. You will see a message looking for drivers. Then you will see drivers listed with a check box. Try unchecking the box/boxes and let the media builder continue. See if that fixes the problem.
2. If you have a recovery media from build 39216 on a USB drive, mount the boot.wim file with this command from an elevated prompt.
dism /Mount-Wim /WimFile:F:\sources\boot.wim /Index:1 /MountDir:C:\mount
where F: is the USB drive letter and C:\mount is an empty folder you created.
Copy out C:\mount\Windows\System32\trueimage_starter.exe. Then dismount boot.wim using:
dism /Unmount-Wim /MountDir:C:\mount /discard
Then mount the boot.wim file from the 39703 USB drive in the same way. Replace C:\mount\Windows\System32\trueimage_starter.exe with the file you copied out from the 39216 media. Dismount using:
dism /Unmount-Wim /MountDir:C:\mount /commit
See if that fixes the problem.
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