Booting non stop after resizing
My HD includes 3 volumes:
C (NTFS) with Windows XP SP2,
D (Fat32) with the softwares including Acronis DD, and
E (NTFS) with my data.
My purpose is to resize C, adding about 8GB.
As a first step I have reduced the size of E in order to get 8 GB unalocated space using Acronis DD11. It worked fine.
As a second step I have tried to resize D by allocating the 8 GB to D. Then Acronis made a reboot. During the reboot I pressed F8 for safe mode. Then the screen went black with the cursor flashing.
I did a reset, the boot worked till the Windows start–up screen appears. It shows during about 1 second and then another reboot starts again. And it goes in cycle this way non stop.
- I can reboot on CD Acronis Disk Director Bootable Rescue Media. It shows that D has been succesfully resized. Function Undo is not active. If I close Acronis the black DOS command screen displays x:\windows\system32>
- If I press F8 and select Last Known Good Configuration it doesn't change the situation
- At some point after pressing some keys (forgotten what I did) I got a blue screen displaying:
Stop c000021 {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x 00000000) .
- Restauring the system (from the safe mode with command prompt) didn't change the situation neither.
I'm at lost…What should I do?
Hi Yana,
Thanks for your answer. I have created the bootable CD with Acronis report. But when I select Full version (in order to record the report on a USB key) the screen displays Acronis loading, then processing (very shorty) and it reboots again and again.... So I have selected Safe version and I have recorded the report on partition E on the hard drive, but I cannot access it as it reboots non stop
Dear Patrice,
Thank you for your comment, and for keeping us posted, I really appreciate it.
Thank you for taking time to provide us with this important information. It looks like the hardware conflict between our bootable media kernel and the hardware of your computer. Do not worry, we will do our best to sort this out.
I can see that you have already opened a support request, and it's more convenient for your to communicate in French. Here's the plan:
I have sent a speed-up follow-up message to the Management team, they will make sure that the case is handled in a proper way, as the situation is an emergency. You will get contacted shortly, and our SP will help you with retrieving the Acronis Report, and booting up the machine, if possible. I'll keep tracking the case progress, and will make sure it's handled in a proper way.
Rest assured that this case has the Management attention, and don't hesitate to contact me directly in case of any questions or concerns.
Let me know if there's anything else I can help you with.
Thank you.
Thanks for your interest in my case, nevertheless I'm still in a bad situation.
I have sent the report of Acronis report utility to Acronis Customer Central by last week. By March 24 a nice lady answered me and told me the engineers may need several days to solve the case! And no more news since that day.
I have put my trust in Acronis when buying its software. But not only it failed to resize my partitions but it made my computer totally useless. Without any constructive answer from Acronis I will have to turn to an alternative solution in order to fix my computer.
Sincerely
Patrice
Dear Patrice,
Thank you for updating us regarding the problem.
Please accept our profound apologies for the inconvenience with support. I've checked the case, and can see that it was escalated about 20 hours ago. Currently the case is opened, and our Development team works on reproducing the issue. Testing can really take a while, but I have sent a speed-up request, and the Development should contact you in the shortest time-frames.
We understand how inconvenient the situation is, and rest assured your case has our Management attention.
Let me know in case of any procrastination with the reply.
Thank you!