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Disk Director 12 upgrade serial fails?

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just purchased an upgrade from 11 to 12, trying to install I get " the serial number is incorrect" - tried all serials for 10,11 & 12!

any ideas please?

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wow, has anyone ever managed to get thru on Live Chat?

5 hours and still the option's greyed out

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Hello Adrian,

Thank you for your posting! Could you please send me the serial numbers you are using to activate the software in PM. I've checked the license details under your account and see only Upgrade keys from Acronis Disk Director:

  • Acronis Disk Director 12 Upgrade
  • Acronis Disk Director 11 Home Upgrade
  • Acronis Disk Director 10.0 Upgrade

In order to activate the software you'll need at least one basis Standard key (not an Upgrade one).

Thank you,

I managed to sort it in the end thank you, good job I didn't wait 15 days for your reply though - wow!