Failure to see SATA HDD (E000101F4)
I have Disk Director 10.0, and have used it for some years quite successfully. Generally I use the Bootable CD created from the install, not the installed version. Just upgraded the PC to a Gigabyte GA-M720-US3 motherboard with 500GB SATA Seagate HDD. SATA mode is IDE. It was installed with XP+SP3 straight off the Windows install disk, a 40GB bootable partition (C:) created and formatted during install. Later the rest was turned into an extended logical partition (F:) using Windows Disk Management since DD10 wouldn't play (see below - didn't know safe mode would work at that time).
I haven't reinstalled DD yet, but I find that the bootable CD does not recognise the hard disk when DD is run in full mode, but does in safe mode.
I've also tried downloading the latest ISO for DD 10 but that made no difference (on any option). There is no AV s/w installed, no other backup software. All that is installed are the basic Gigabyte chipset utilities.
If I thought there was a solution in the latest DD versions, I'd be happy to upgrade, but I don't want to waste money if there isn't.
Is there a known guaranteed solution to this that I've missed? There is some discussion about missing / faulty MBR I've seen (but that seems not applicable to my symptoms), and there used to be an Acronis ISO for rewriting the MBR. I've got it somewhere, will that do anything, or be a disaster?
Comments appreciated - especially from Acronis themselves.
Interesting, as I saw the same thing with DD10 yesterday on an XP/Gigabyte system. Got the message "kernel panic..." at the Acronis loading window if I tried to load "Full". Yet, as you mentioned, loading "Safe" got me in. And yes, my board is set at ACHI. I see the drives, but can't work with them in "safe".
Hello Nick, Steven and Bytes!
Thank you for your comments! And many thanks to Steven for his kind assistance!
Dear Nick and Bytes!
Thank you for finding time to report about the issue. Most probably the issue was caused by the glitch of the loader. We can resolve it by building new media on alternative loader, but for this we need to know what exactly fails to work. So this situation requires investigation.
Gather please the following information:
- Acronis Linux Report from the downloaded bootable media
- Acronis Info from the problem machine from Windows
After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I had to reload my total XP system because of a disk crash.
I loaded the XP system and all of its updates. Then I loaded Office Professional 2003, Registry First Aid, Linkstash, Acronis True Image 2011, Webroot Internal Security Complete Anti-virus Software.
Then I made a successful True Image Backup. Verified on a clean disk.
Then I loaded Acronis Disk Director Suite 2011. I wanted to make another Image back to mark my reloading my system at this point’
Executing Acronis True Image Backup gave me the following error.
"You don't accept Error "Pictures""!!!!
How do I correct the error?
The attachment is the attachment from the previous posting.
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When attachments are needed, the attachments can be uploaded to the Acronis website as per these procedures.
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