full release windows 7 ultimate x32 incompatability with Acronis products
This MAY be a way to use Diskdirector 10 build 2239 in win7???
True Image Workstation W7 X-64 RTM Get around - Works fine
Windows 7 BLACKLIST and work around...
http://forum.acronis.com/forum/3591
Even IF you get it installed and running in win7, I would STILL create a bootable CD and
use that to do backup and restores.
Hello,
Downloaded the ISO media from the website and was able to burn a bootable disk. Ran DM 10 with no issues when resizing the partitions on Win 7 32Bit Professional. Actually I'd rather run a partitioning program out of the OS being modified, less chance of a screw-up.
I do agree with the comments concerning an explicit Win 7 compatibility statement with a description of the workaround to inform purchase decisions. This is my first time using an Acronis product and I'm pretty disappointed with the way was being handled prior to Oleg wading in with two postings that cleared the air for folks like me that had just purchased DM10 due to its Win7 compatibility.
Hopefully there will be a substantial discount or free upgrade for the folks who purchased DM10 recently to run on Win 7.
My 2Cs....
cut off start//
You can actually still download the old version by changing the version number in the link. For example the actual link is: https://es.acronis.com/my/download/?DiskDirectorSuite10.0.2239_s_en.exe
If you change the version number you can access the old version of the program.
https://es.acronis.com/my/download/?DiskDirectorSuite10.0.2160_s_en.exe
You still can actually download the old 2160 version of the program
This made it possible to install DD10 under Windows 7 and restore the OS BootSelector (I choose the option Repair/Update).
//cut off end
Does somebody know the similar link for the german version?
I try something with log on at Acronis side but nothing work because I thought it is not the best idea to take a english version over a german version.
I need it to deinstall my old version from DD hopefully I can then install and run TrueImage 2010 which named for Win7 and doesn't work.
I'm fully acknowledge with the people here which can't use the software because additional I have this problem with other programs, too, with same result.
You can buy a update for the new version, it's good to be a customer.
Was not pleased as well with this.... There should be a warning that this is not Windows 7 compatible and not to download the upgrade if you are running Windows 7. Like the above, we had better be getting a free upgrade to DD11.
Hello all,
I submitted a request to the appropriate department to let our global management know the attitude you have expressed in this thread and in many others.
From my side, I can propose you to contact our Customer Service Department after the next version release with the details on why you think that you are eligible for a discount or free upgrade. Our representatives will take into consideration your opinion and will provide you with a possible solution.
Rolf,
I promised a 25% discount to one of our customers according to the information that I could view under his account. I took into consideration the current circumstances and according to the current internal documents I found that a 25% discount is possible for now. I didn't promise this discount to all posters, because every discount request should be handled personally. That's why I advice to contact Acronis Customer Service Department after the new version release. Only after this release we can provide you with the exact answer on your requests. The final decision depends upon a lot of factors, and many of them are unknown now. That's why currently requesting a discount or free upgrade doesn't make any sense.
am I going to have to pay the full price again? I can tell you right now that a free upgrade is expected by me, and a "discount of 25%" would not be welcome, nor would shelling out another $50 bucks!
The full price of the Upgrade license is $29.99.
Thank you.
Just an observation. I have had issues with DD10 and Vista as well and due to the fact DD10 hasn't been updated in years support was unable to help -- if they even read the request-- it looked like strictly copy and paste to me. At the time I had suggested that rather than coming out with a new version of True Image every year they concentrate for awhile on updating their DD10 software. Nothing was mentioned about an update coming in December by the support rep. I went out and bought another product having written DD10 off for my purposes.
It would have been nice if I had been told about DD11 coming out. My problem was just earlier this month. I own nine licenses for various editions of some of your products and now I have another product of a different brand and I am not as happy with it as I was with Disk Director-- when it worked anyway. Support at Acronis has always been less than stellar but this was VERY disappointing.
Hello Gary,
Thank you for your notes.
I looked through the case you mentioned carefully. I understand your disappointment, but please also try to understand the situation. He couldn't promise you the Upgrade to be released in December, because we never promised it to be released in December. I wrote:
we expect the Acronis Disk Director 11.0 release in December.
It is not an official announcement. This means that we are planning to release this version in December, and we are doing everything possible to release this version during this time frame.
But many people interpret these words as an official statement. Therefore, the date is very approximate and we don't guarantee the exact time frame.
Thank you.
I wasn't asking then and I'm not asking now for an "Official Notice" or a "promise"-- maybe a "lifeline" would be the better terminology.
If I had gone to the forum and searched with Win 7 in my search terms I could have found the post where it was first said there would be a DD11 and then later that it would be out in the 2nd Quarter of 2010, then the most recent post that said sometime in December.
Just a mention of the fact there was going to be a DD11 coming out that would fix these problems would have been enough to keep me waiting a little longer. Nothing was mentioned at all and if you checked the service tickets back since September you will see the ISO I was given the link to would not let me use my mouse-- not a wireless, not a wired, not a USB and not an old PS2. I can work through a lot of things and take a lot in stride but having to navigate the GUI with my arrows and tab button was further than I was willing to go to use the product.
I don't like the GUI of the Paragon product as much as I like the DD10, but it's just a matter of getting used to it I suppose after using DD10 and Partition Manager 2003 for years. It does however do everything I need it to do and more and version 10 works on Win 7-- the latest upgrade I made to my system that has left me with no reason to even try to install the last version of DD10.
Bottom line, as you could not help but notice as you go through your own companies forums, the customer service at Acronis has never-- like I said in my last post-- been stellar, but in the last year or so it has crashed and burned. TI2010 has its own set of issues but that's for another thread in another part of the forum. Acronis is doing itself no favors whatsoever with the woeful service-- your good name is hurting.
Hello Gary,
Thank you for your notes.
I carefully over viewed the cases you have mentioned. If you still want to use Acronis Disk Director Suite 10.0, I can provide you with the necessary ISO files that can resolve the issue. Please tell me if you need a further assistance, and I will do my best to help you. Or we can collect the necessary information about your system that will help to find the exact reason of the malfunction.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
I'm in a similar position - I bought DD10 a few weeks and can't believe that acronis are even considering charging for what should really be an update. After all it's not like Windows 7 in an inconsequential product coming without due notice or developer support from microsoft. It's my first time purchasing acronis software and if they expect me to shell out again, it will be my last
For everyone that says DD10 does not OFFICIALLY work with Windows 7 needs to read: http://kb.acronis.com/content/2870 Evidently, Acronis thinks it does!!
Umm... that article uses a checkmark to mean "supported" and an X to mean "unsupported"
I read x as support. OOOps.
Did a clean install of Windows 7. Tried to install build 2239 of DD and was told it was incompatible with Windows 7. Having read the posts in this thread, I then tried build 2160, which installed flawlessly. Can't see any incompatibility there! So how can one have arisen later? Barring some credible explanation from Acronis, it seems like a deliberate ploy on their part to make money by hobbling their product and forcing people to upgrade unnecessarily. This is not the way one expects a major software house to behave.
Quote "The full price of the Upgrade license is $29.99."
Big wow, some of the competition products that are Win 7 compatible have a holiday special on for $27.95.
I do not see any reason to continue hanging around for a product upgrade at that price.
Sorry, I am gone.
Well guys, I must tell you that I applied to PayPal for a refund, since Acronis refused to respond to my emails for a refund. And guess what? PayPal refused my request for a refund also, stating they only "guaranteed" shipping issues? WTF? Won't be using PayPal anymore!
So needless to say, I'm going to eat the $40+ I paid for version 10, and will never, ever purchase another product from Acronis! And I'm gonna spread the word as far and wide as I can about this!
I'm outta here!
What has annoyed me is the trial will install on Windows 7, and does not inform you of any problems, but when you but it and try to install the full version, you get an incompatible message.
I have contacted customer services on the day that I purchased the software, but have had no reply.
So, is this Bait and Switch?......which I believe is illegal!!!!
You guys think you have problems because Disk Director 10 doesn't work on Windows 7. I wish I was so lucky. I installed it (having also bought True Image 2010 & not seeing anywhere that W7 wasn't supported).
I tried to install OS Selector, it told me my hard drives were dynamic (they are not) & installed partially on another drive. I foolishly pressed uninstall & re-booted as requested & now my brand new PC is unusable. Windows Start up repair won't work. It fails telling me that the System Volume is corrupt & I can't restore from an Image because I installed all the Acronis products together then was about to take an image when this happened!
One month of working in evenings it has taken me to move everything manually from my old XP PC which had a hard disk fault, setting up 8 user accounts, various programs like Office & all the config that involved. Now my PC manufacturers suggest wiping the 4 partitions from my main hard disk & starting again!!
Thanks Acronis, you have cost me one month's worth of working in the evenings by not making it clear this product doesn't work with Windows 7!!
Can anyone suggest a way out of this other than trying to reinstall W7 from the beginning & losing all my user profile data, sticky notes, etc. etc. (I of course backed up all my 'true data' but hadn't taken an image of the system as I wanted to install everything first then use Acronis to do that! Help please!
After using windows 7 beta and RC versions for about a year with DD10 working fine with the RC, I finally installed win 7 RTM and all of a sudden no DD.
Since there are no major changes in win 7's file system from vista, and since the product DID work fine on the RC, at most I would expect a small update.
And since windows 7 has been around for so long now I would expect these updates to be released by now.
It's january 2010, win 7 was in stores three months ago this week, and still no update? and you also expect me to buy a new version just for a small fix?
You need to seriously check yourselves. DD and any partitioning software will be used mostly by people who know something about computers (ie, not my mom). How many people do you think you can trick into buying the upgrade? hoe many do you think will be upset and never buy any of your products ever again?
money wasted...
After using windows 7 beta and RC versions for about a year with DD10 working fine with the RC, I finally installed win 7 RTM and all of a sudden no DD.Since there are no major changes in win 7's file system from vista, and since the product DID work fine on the RC, at most I would expect a small update.
And since windows 7 has been around for so long now I would expect these updates to be released by now.It's january 2010, win 7 was in stores three months ago this week, and still no update? and you also expect me to buy a new version just for a small fix?
You need to seriously check yourselves. DD and any partitioning software will be used mostly by people who know something about computers (ie, not my mom). How many people do you think you can trick into buying the upgrade? hoe many do you think will be upset and never buy any of your products ever again?
money wasted...
Hi,
same to me. TI10.0 also the same. I'm very sad. :-((((
Why did I evaluate these software???? I don't know.
Best Regards
Enrico Lange
Acronis lost a customer for life now. They screwed me over with DD10 and lack of Win7 support. They've ignored my support requests. Now, they want me to pay $30 more for a DD11 license when I bought DD10 having not been warned about lack of Win7 support?
I was going to buy True Image too...not now! These sneaky tactics are enough to drive me away. I'll be sure to post on every user forum to NOT deal with this company.
Hello all,
Thank you for your feedback regarding the product and support.
I can understand that lack of support from our site is very inconvenient and surely it's not acceptable at all. We're now experiencing huge volume in all support channels, including the forum. We're now training new engineers to prepare for work as short as we can. I'm very sorry for that.
Regarding Windows 7 support in Acronis Disk Director Suite 10.0, you may know that currently it's not supported. Most probably support will be added in next version.
Note: I'm not saying that you won't be able to install the current version on Windows 7. We have received some cases when customers were able to do so. The main thing is that we won't be able to assist you by resolving any issues may arise during the process.
If you experience any issues regarding the product with supported versions, please feel free to ask here on forum. Also please note, that you may always manage your system from Standalone Version of the product (it should work fine with Windows 7). If you're facing an issue by downloading the product - PM us and we will provide you with the direct link. Do not forget to register the product first.
Best regards,
@Ilya:
I can't understand the bahaviour of Acronis in this Case.
ADD10 works fine with Win7. There is no Problem of ADD10 to work with Win7. The only thing to do, is to make the Installroutine from ADD10 to recognize Win7.
I NEED a Bootmanager like ADD10 or a Partitionprogramm.
In the meanwhile i've bought Paragon Partition Manager™ 10.0 Professional. Now all works fine.
I know that ADD10 works with Win7 without any crashes, don't tell anything else. (If you don't know how, i can teach you Ilya/Acronis). It is very Simple.
The real reason is to earn Money, that ADD10 don't support Win 7!
Christian
Hello,
meanwhile I am using Paragon Partition Manager 10.0 Professional too. My bootmanager is now BootUS.
Both work fine and Paragon seems to have a support ...
Hi,
I bought PPM too, but discovered afterwards a more convenient product, free for home users : Partition Wizard Home Edition totaly compatible with all Windows OS, 32 & 64 bits ; it looks like the oldie but goodie Partition Magic... Have a look here : www.partitionwizard.com/download.html
in post #20 i read something like "comes in decembre".
2010, 2525?
Seems to be a hard task.
A native Window's 7 install will result in a different mapping of the hard drive partition(s) to that in XP. True, Vista could also do this, but W7 has built in some extra 'uses' for the BCD way of booting a system(s).
The new DD11 will have to take this into account as well as being able to operate the older disk layout method. In particular, I would hope/think that Acronis are trying to make the OSS part of DD11 easier to use and more reliable than DD10's - that of course remains to be seen.
They might have been a bit optimistic concerning their December hope.
Let's hope when it finally arrives, that the wait as far as lack of bugs and idiosyncracies are concerned will be worthwhile.
can not get to page 2... access denied!!!
OOPS... found myself at page 2 AFTER posting this notice.
Hello everyone:
You have been talking about DD most of the time, but there are other problems with Acronis products on Windows 7.
I have installed Windows 7 a few days ago, followed by Acronis True Image, followed by the security package. Then in that package I started the system scan. Four, I mean four
hours later the program handled about 7000 files on a system that probably has a couple of hundred thousand!
I obviously stopped that. Then I tried to install a fairly large
program. A half hour later the the installation hasn't even started yet. So I stopped the installation, stopped all scanning activities and restarted the installation, which was done in another half hour.
I had no other antivirus program running. Clearly Acronis' security package is absolutely useless in its current form.
IT'S MARCH 7th 2010! Any DD11 update from Acronis would be HIGHLY helpful and relevant.
The reason: I do not want to have to turn to another Partition Manager or Boot Manager, but DD10 and the "Lite" version of Disk Director lacks RESIZE capability (as well as some more features discussed below). Based on postings by Acronis Reps in these fora that DD11 is coming, I have been putting-off switching vendors for 6 months. When should we stop waiting!?!?!?
The answers to the following questions should allow Acronis' customers in my situation (see below) make an informed decision on whether to wait for DD11 or move on:
1. Has Acronis abandoned its plans to update DD10 to manage partitions via a similar product (i.e. DD11)? If not, great!... but if so, we need to know that, too.
(A fair question given the implemenation of DD Lite into other products and the fact that more than 1/2 of a year has passed since Acronis reps have been promising DD11)
2. If not, can you provide *any* indication *any at all* as to when we can expect a successor to DD10 that has the functionality outlined below?
(if DD11 is due out in the 2nd or 3rd quarter of 2010, I, personally, will likely wait for it... but if its far from ready... then we need to know that, too... as others may choose to move on.)
Still, the more precise date you can provide, the better.
3. If Acronis is developing a partition manager to succeed DD10,
3a. Will it have OSS?
3b. Will it retain generally the same scope of functionality as DD10?, and
3c. Is there a Beta we can apply for?
As a previous poster intimated, it is the OSS (Operating System Selector) component that some of us depend on Acronis Disk Director for. It (OSS) truly is the best in class, when it works (which thanks to MudCrab can be always, including for both 32- and 64-bit versions of both Windows Vista AND Windows 7). Although, I also recommend GAG as a free, easy, and reliable Boot Manager for those times when tinkering with Acronis OSS gets to be too much (though it will break the F11 Acronis Startup Recovery Manager).
However, it's been YEARS since an update to DD10. Additionally, the competition has begun implementing similar solutions and it is well past the December estimated release date. Taken in the context that DD Lite is now included in other Acronis products, the notion that Acronis has abandoned a fully-functional successor to DD10 is valid. If that is the case, then I strongly urge Acronis to
(1) let us know, and
(2) add the following fundamental features to DD Lite:
A) Partition Resizing and B) Partition Moving;
as well as the following advanced features:
C) Partition Explore, (with the ability to cut and paste files from one partition to another from within DD), D) Partition Recovery (from accidental deletion), and E) Operating System Selector.
Long post, I know, but in order to thwart you from touting the downloadable ISO's as a stop-gap solution, here are my final comments:... I am of the opinion that the downloadable ISO's have their uses... but the lack of the Acronis Bootloader requires swapping disks. A small inconvenience, but an very annoying one.
The sooner we get an Acronis Partition Manager in Windows, the sooner we can create bootable media with BOTH DD11 and True Image/B&R. Conveniences like that (a single recovery disk with a Disk Manager AND Data/Image Recovery) are all we are asking for...
And its your own fault, Acronis: You spoiled us by giving us harmony between our Backup & Recovery tools and our Disk Management tools. Imaging, Partitioning, Partition Recovery, Boot Manager, ... we used to have it all!
We just want to know *when* and/or *if* we will get it back.
loox
If DD11 is easier to use and understands the new sector offset that Microsoft have introduced, the wait will have been worth it.
It would be appreciated if someone wth Acronis would give us a release date for Disk Director 11 or whatever it will be called? It is now March 7, 2010 and I've seen absolutely NOTHING that gives the Acronis User Community any hope. Windows 7 has been out almost 5 months and we still do not have a compatible disk partitioning tool from Acronis. Please help us Acronis!!
This Topic was opened Thu, 2009-10-15 19:10
and
Now it's early MARCH 2010!!!!!
Nuff Said................
Sorry people, I was wrong and I apologize. There WAS another antivirus program active on the system and that's what caused the slowdown.
George:
No problem!
It is nice to see famous people drop by the forum. In my former job I designed RF and microwave circuitry. I've long admired your work on microwave filter design. My thanks for all of the insights that you've given me over the years.
Hello all,
Here are most recent updates on the topic from our Product Management and Development Teams.
First of all Acronis Disk Director Suite 10 is not planned to be updated. That means it will not support Windows 7 any time in Future.
Second - a successor to DD10 is currently being worked on. We should get Beta version in the nearest future. Unfortunately I cannot elaborate on the scope of features of the new product at the moment due to strict company policy but I do hope you will like it.
Please let me know if you have any further questions.
Andrey.
Andrey,
I have been a long time loyal customer and beta tester and it hurts my heart to see such a fine
company going down the tubes over all the Windoz 7 problems.
I REALLY would like to know when Acronis will get it's act together.
All the "we are working on it" statements in the world will not do any of us any good in the real world.
I could go on and on and on about this, but that takes more energy than it's worth.
Does anyone here have a recommendation for an alternate SW solution, as it looks like Acronis gives a damn on their customers?
Even the Beta program has expired, so the software I bought is unusable for me.
Klaus,
Temporarily you can still use the recovery CD from DD10 to manipulate partitions and disks, though admittedly you can't use the disk editing function.
Though as according to your other post DD10 now doesn't run (that'll be Microsoft adding it to the banned/incompatible software list in an update) your only hope here is to see if Media Builder still runs which will be a separate entry on your Acronis program folder.
Note though, that DD10 may not pick up the new 4K alignment of new drives or the new 2048 sector offset introduced by Microsoft. However, if your drive was originally formatted by XP and Vista or W7 was installed afterwards without reformatting, DD10 rescue disk should work.
1. See Klaus' comment above.
2. In the meantime. I was given a commitment from acorns that they are indeed working on DD11. In face I received survey recently re: featyres I would use/like included. So cross your fingers. Its not too far off now! And if u read my posts. I don't say this cavalierly.
Please note that I have always recommended Acronis Disk Director 9 and 10 (NOT True Image btw) as long as they worked sufficient for me. I would have no problem to advise against DD now as I do not know of any other software vendor that needed as long as Acronis to support Windows 7.
This is an evidence of incapacity.
In the meantime I managed to get rid of the non-working DD10 installation by cleaning up the registry and program paths.
Well, considering December was a very long time ago, I am not bothering with Acronis. I have gone through 3 True Image upgrades and have had DD10 for a long time. I work in IT, and IT tools need to keep up with the market or crash and burn.
See you Acronis...
I gave up and used O&O PartitionManager 3 Win 2K and later including Win 7 32/64 compatible, so that’s it Acronis lost my business and no doubt many others too, shame really, really do like the Acronis software, but if it won’t install, it’s pretty useless!!
Hello all,
I would like to thank you for sharing your concerns with us.
If you need additional assistance or have additional questions, please do not hesitate to contact us here or via a private message.
Just in case, our Disk Director 11 Beta program is still open, you can check this thread for additional information.
Thank you.
Acronis still has not fixed an issue with Acronis True Image Home 2010, with "not enough server storage. " Even the IRPStackSize "cop-out' fix they suggest YOU the Customer should do, does not reliably work!
Sounds like version 2011 is also littered with bugs especially for WINDOWS 7.
This makes it extremely difficult to throw GOOD money out, especially during the rescession.
When is Acronis going to accept the responsibility to fix their software with a proper BUILD update? .