The name administrator could not be matched to a name in the address book.Initalisation of Mapi.dll failed
Hello,
last week I installed Exchange 2007 on my 2008 server and today I download trial version of Acronis Recovery backup v1 (build 839)
I installed Console and Agent, added the Exchange server, logged in and when i tried to create a task I got the error
"The name administrator could not be matched to a name in the address book.Initalisation of Mapi.dll failed"
Any help appreceiated!

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Hello Anton
thanks for the quick reply but I am afraid it didnt help.
I created a new user, who is a member of
Administrators group
Domain Admins group
Domain Users group
Enterprise Admins group
and as soon as I logged in and tried to take a backup, a NEW error came up!
Error code:9633798
"Exchange mailbox role does not exist or is disabled"
I serached for related articles and followed instructions and installed Microsoft Messaging API and Collaboration Data Objects 1.2.1 but still the same problem!
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I am really very dissapointed now.
After the second error described above, I decided to uninstall the software and make a new clean install.
I unnstalled the Acronis Management Console but I get an error when I try to uninstall the Acronis Exchange Agent!
screenshot attached
Anhang | Größe |
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60305-94579.jpg | 145.72 KB |
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Hello Eleftherios,
Thank you very much for replying.
I apologize for the difficulties but I would recommend to contact our Support team through chat, this is the fastest way to resolve issues. Or, you could provide me with uninstallation logs so that I can see why this problem occurs.
Let me know if you nee additional help.
Thank you.
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