Dell Latitude E6410
Could I please get the info to update also for E6410 and E6510. Thx
Hello Claude!
Thank you for finding time to leave a comment and report about the issue. I will send you the instructions regarding update in a minute - please follow them and see whether the issue got resolved.
Should you have any additional questions - don't hesitate to share it with us, we will be glad to help!
Thank you!
Hi,
There is no problem regarding to recieve IP for others computers. This is a problem with only Dell E6410
The computer's pxe boot is working. There is menu regarding Master boot image. I selected and created this menu. But I couldn't get acronis network settings and there is no information about network card.
Can you please help this situation urgently?
Best regards.
Umit YAVUZ
Thank you.
Hello Umit!
Welcome to our Forum, we're glad you joined us! I completely understand how inconvenient this situation can be and will be glad to provide you with necessary assistance.
It's hard to say for sure what exactly happened, but most probably it was a glitch with the PXE server. In order to fix it I would suggest you to update it and will send you the instructions via PM in a minute.
Please let me know whether it helped to resolve the issue so that I could provide you with further assistance. Please also note that in case of emergency you can always contact our support directly.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
I'm having the same issue with the E6410, can I also get the instructions on remedying this situation?
Thanks!
I am also having this problem with a Latitude E6510. Can I get the link also.
We have the same problem with the new DELL E6410, E4310, M6500 and Optiplex 780 with the new i-processor. Please provide us also asap the solution for that problem.
Many thanks.
Hello Mark, Greg and Daan!
Thank you for your comment and for sharing your experience with us.
I'm really sorry for you've faced this issue and will send you a fix via PM in a minute. Please follow the instructions and let me know in case something goes wrong.
Thank you!
I too am having hte same issues with the 6410.. can you please send me the pxe update...
i am also having a similar issue with an HP AIO ms218...im hoping the pxe update will fix that as well?
Hi Guys
I seem to having the same issues when imaging a Dell Latitude E4310, the nic is not recognised when using acronis.
Im currently using version 9.7.0 build 8206
Any suggestions would be great.
Cheers
I am having the same problem with the new DELL E6410 with the new i-processor. Please provide me with the solution.
Hello Darren, Andy and Darrell!
Welcome to our Forum!
Darren, the solution should fix the issue, I'm quite positive that it will. But even in case the problem will persist, we will find another fix!
Darren, Darrell, I will send you the instructions in a minute. Please let me know in case something's confusing you!
Andy, thank you for specifying the build number! Unfortunately it's outdated. The latest one is 8398. You can download it directly from your account. Could you please reinstall your current version with the latest build and let me know whether the issue persists?
Thank you in advance for cooperation!
Hello - I am afraid I too have a batch of 6410 machines and am having the same issue - could you please provide me with the update?
Jose Luis
Hello Jose!
Welcome to our Forum, it's nice to have you with us.
I will surely be glad to provide you with the fix, I just need to know the build number of the product you're using and its license. I assume you have issues with Acronis Snap Deploy 3, but couldn't find it registered to your account.
Could you please kindly specify it to me via PM? As soon as I have this information I will immediately send you the fix!
Thank you in advance for cooperation.
Should you need anything else or have any additional question - please, let me know, I will be glad to help!
I'm having similar problems pushing an image to an e6410 - I can get it to recognize the NIC and connect to the deployment server (using latest bootable media) but as soon as the image starts to deploy the laptop reboots.
Hello Kyle,
Thank you for posting. I will definitely assist you.
I can suggest to try downloading the latest bootable media from your Acronis web-account and I will also send you a private message with instructions for updating the Acronis Snap Deploy 3 bootable components.
Please let me know if this resolve the issue or if you have any other questions.
Thank you.
Hi, is it possible to upload the new acronis bootable media to my pxe Server?
Thank you
Hello Eric,
Thank you for your post. I will definitely help you with this.
Please check your private messages, I will send you all the necessary information.
If you need additional assistance or have any other questions, please let me know.
Thank you.
Hi,
i have the exacr same issue on case 00774443, and have been given several fixes that do not resolve the NIC issue, please send your fix, best regards
Paul
Hello Paul!
Thank you for your comment and for finding time to join us, I appreciate it!
I've checked the case and can see that you've already been provided with the PXE update, but these boot components are outdated ones. Let's do the following:
- I will send you the newest PXE updates via PM. Please follow the instructions and see whether the issue persists
- Should it be present, please try building PXELinux, it should resolve the issue as well
I would appreciate if you could keep me posted regarding this case, so that I could provide you with further assistance if required.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
i now get unable to locate configuration file :
trying to load : pxelinux.cfg/default
Hello Paul,
Thank you for getting back to us.
If the PXE Linux option failed to resolve the issue, I would suggest to revert back to the original Snap Deploy 3 Pxe Server, collect the following diagnostic information and submit a support request with it. Please provide a brief description of the issue, attach the log and ask for the case to be escalated to our Expert team. I am confident that we will be able to resolve this for you.
If you need additional help, please let me know.
Thank you.
A have same problems with Dell 6410 Snap deploy do not recognized my NIC. Is any resolve for this problem? How I can update PXE server?
Hello Radek,
Welcome to our forum and I want to thank you for posting. I will definitely help you with this.
Please let me send you a private message with instructions for updating the bootable components.
If there is anything else I can do, please let me know.
Thank you.
Hi guys,
i have some problems too. I want do recover an image on a new Latitude e6410 from our server. First i tryed it with an older Acronis version on my usb stick. but after klicking on browse for images the laptop crashes. Second Idea was to run the new Acronis version from cd drive. But when i klick again on browse there is no network connection to the server and i cant find my image files.
Can someone help me please.
greetings tim
Hello Tim,
Welcome to our forum! Thank you for your message and I will do my best to assist you.
From the description of the problem, it appears there is a drivers issue in our bootable media.
We can proceed by trying the latest version of our bootable media, but unfortunately, I am not 100% certain which program you are using as well as I did not find any registered programs under your Acronis web-account. You can try registering it or if it is registered under a different e-mail, you can always send me a private message with details.
Looking forward to hearing from you so that I can continue assisting you.
Please let me know if you have additional questions.
Hi Anton,
i got a also a problem with the latest version of Acronis True Image 2010, which i downloaded yesterday from the support.
I got a new Dell Latitude E6410 and the Boot CD doesn't find any network controller so i can't connect to my server where i want to load the image from...
Any suggestion for help?
Hello Alexander!
Thank you for joining us on Forum, it's nice to have you with us!
I will be more than happy to help you and provide you with the media build on an alternative loader. You'll receive the instructions via PM on a minute.
Please keep us posted regarding the issue, so that we could provide you with all necessary assistance.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I am getting the same problem we just received HP ProBook 6550b and we can't deploy an image it just sits there. Also we are trying to deploy an image that was created on a Dell D830 Win7x64 to our new HP 6550b this should work if I am not mistaken. Any help would be greatly appreciated.
Hello again, Kimberly,
I have addressed this issue in your other post, here, please let me know if you have additional questions.
Thank you.
Hello, I too am having this problem. My PXE server is updated with latest 3329 build but trying to PXE boot causes computer to be stuck on the "Processing, please wait" screen. It also doesn't recognize the NIC during configuration if I try to create or deploy an image. Please advise on what I need to do. Thanks.
The NIC on my brand new E6410 isn't being recognized. Can someone help?
Greg,
Acronis tech support had to send me updated files and instructions to get this working. They should be able to do the same with you.
Hey All,
I'm using the trial version of Acronis Snap Deploy 3 [version 3329] and i can't get the network card [eth0] to show on an E6410. Works fine on an E6400. I tried the linux pxe as well as the default pxe installation. Just curious how everyone got the E6410 eth0 to show up.
thanks
Hi all!
Thank you for your comments!
As I can see from the Forum logs, all of you were already provided with the instructions and links regarding bootable components update. Most of you never returned, which we take for a good sign, though it would still be nice to know whether everything's working and the problem fixed.
Anyway, we've noticed that this thread's actually related to the same issue discussed here - the lack of drivers in the original bootable components. As all you know, this issue is important for us, especially when we're working on the next Acronis Snap Deploy 3 update, so we'd like to have all the information stored in one place. Thus let's lock this thread and use this one for future references, information, comments and concerns.
Thank you once again for being with us and working with us.
We love you!
Hello!
I'm having the same issue with the E4310, E6410 & Optiplex 780, can I also get the instructions on remedying this situation?
Thanks!