Dell Vostro 260s NIC not recognized
I successfully created an image from a Dell Vostro 260. When I attempted to boot a target machine using Acronis Bootable media it hangs at "Processing". I understand this means the network card was not detected. I created a PE image, included the network drivers for the Realtek network card and booted to it. I receive the error: E0033001D: Failed to connect to Acronis Snap Deploy 4 OS Server.
It appears that the network card is not detected. In the window behind the error on the target machine, there is nothing lsited under "Available network interfaces". This issue was posted several months ago here as well... http://forum.acronis.com/forum/22706
Any help would be appreciated.
Mark

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Hello Mark and Adam,
Thank you for your posts.
I would like to provide you with a custom build for Acronis Snap Deploy 4, according to our Development this issue has been addressed there. I will contact you via a private message.
If not, I would really appreciate if you could get back to me with this information collected after installing that build:
1. Windows system information file if applicable.
2. Acronis Linux Report from the bootable media.
Please let me know if you have additional questions.
Thank you.
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I'm having same issue. Does anyone has solution for this problem. Please let me know. We have about 100 machine to image. Thanks
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Hello Ashish,
Thank you for posting.
I will contact you via a private message in a few minutes.
Please let me know if you need additional help.
Thank you.
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Hi Anton,
Is this the full installation? If yes, do I have to uninstall the existing version before running this installation?
Cheers,
Adam
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Hello Adam,
Thank you for replying. This is a full installation but you do not need to uninstall the existing version. It will be installed over it as an update.
Please let me know if you need additional help.
Thank you.
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Hi,
I have a similar problem with Dell Vostro 3560 laptops.
Can you please provide the updates needed for this?
Thanks
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Hello KC,
Thank you for posting. I will follow-up with you via a private message in a few minutes.
Please let me know if you have additional questions.
Thank you.
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Hi
I am experiencing similar issues on the Dell Vostro 3360 when booting to the PXE server the network card isn't recognized. Could I also receive the updates for this? Thanks
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Hello Adam,
Thank you for your posts. We are sorry for the delay.
I will contact you through a private message to provide you with an update.
Should you need immediate help, please contact our Support team directly.
Let me know if you have additional questions please.
Thank you.
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Hi Adam,
Can I also grab this custom build? I cant boot my vostro 260s into image.
Thanks
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Hello Curtis,
Thank you for using Acronis software.
I will follow-up with the download link in a few minutes.
Please let me know if you have additional questions.
Thank you.
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Ditto here. Vostro 3360. I need somebody to contact me to provide the update as well. (I am on pacific time)
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Hello Jeff,
Thank you for posting.
I contacted you via a PM a while ago and provided you with the necessary update.
Please let me know if you have additional questions.
Thank you.
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We have dozens of Vostro's with the same problem. Can we get the SPECIAL BUILD?
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Hello ImageMaster,
Thank you for posting. I will provide you with the custom build via a private message in a few minutes.
Please let me know if you need additional help.
Thank you.
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Hi,
I'm having the same issue with the Dell Optiplex 3010, can you please help me with a custom build?
Please advise ASAP.
Thank you.
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Hello Shaun,
Thank you for your message.
I will reach out via a private message.
Please let me know if you have additional questions.
Thank you.
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Hi I seem to need this special build also ( i have the problem on a vostro 3360) could you please send me the download Anton.
Thanks
Peter
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Hello Anton
it seems we need this "special" Build also for our new Vostro 260.
Thanks in advance
Rob
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Hello Peter and Robert,
Thank you for your comments. I will contact you via a private message in a few minutes.
Let me know if you have additional questions please.
Thank you.
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I have been struggling with this same issue Dell Vostro 260 for a couple of months. Phone support team doesn't seem to have the answer. If I can get the custom build, I'd be very grateful.
Thanks,
Scott
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Hello Scott,
Thank you for your post.
I received your private message and I wanted to follow-up in case other Customers need a response to your question.
Since the latest build does not resolve the issue I would recommend contacting our Support team with this report collected from the bootable media.
Please let me know if you have additional questions.
Thank you.
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Hi
We have the same issue with a Samsung NP300. Realtek PCIe Network Card. Using the latest build and created a PE image with latest Realek drivers but the card just isn't detected. Can I be emailed the custom build disk.
Many thanks
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I'm having this issue with a Latitude E6430 with the Intel 825xx NIC. I've tried about 12 different drivers and nothing works. I show the same stuff as Adam (Post #2).
Why is a "Custom Build" being held from users and can only be requested via the forums? I need this NOW and have wasted about 6-7 hours on this. Now that I finally come across this post, I don't have much time before I have to leave.
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I guess I'm not understanding what's going on here (or lack thereof). The Linux boot disk hasn't been updated since last year, and yet, the newer kernels would solve a LOT of these kinds of issues.
Are you guys abandoning this product? I didn't buy into Snap Deploy for WinPE, I bought into it because of a simple to use (and brilliant) Linux boot disk that found the client's network cards, easily, and quickly.
Having to come on a forum to search for these kinds of fixes defeats the purpose. We're getting back to the Norton Ghost days where you'd have to build a DOS-based disk with complex network drivers and the lot.
Will you guys PLEASE provide an updated the boot disk with the latest Linux kernel?
Or...
Here's an idea... Let US do it, if you won't!
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