PCs reboot while waiting at PXE Snap Deploy screen waiting for an image to be sent

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When I reimage a lab, I have to boot every PC to the PXE server and then select snap deploy and the PCs just wait for me to go to the server and send an image out. It's always been a problem but has gotten increasingly worse lately. It takes 10 minutes or so to get 30+ PCs waiting for an image to be sent. Suddenly after a few minutes, 5 PCs of the 30 will just reboot. How do I troubleshoot why PCs will just reboot while waiting? It gets very frustrating.

Do, 04/21/2011 - 15:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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When I reimage a lab, I have to boot every PC to the PXE server and then select snap deploy and the PCs just wait for me to go to the server and send an image out. It's always been a problem but has gotten increasingly worse lately. It takes 10 minutes or so to get 30+ PCs waiting for an image to be sent. Suddenly after a few minutes, 5 PCs of the 30 will just reboot. How do I troubleshoot why PCs will just reboot while waiting? It gets very frustrating.

Actually I forgot to mention the most annoying part of the whole situation. I put in a previous forum question about why our new PCs didn't work with the Acronis server at all. http://forum.acronis.com/forum/20367 They mentioned we're entitled to free upgrades. So I upgraded our Acronis Snap Deploy to the latest version. Well the new laptops work now. But the upgrade introduced a new problem. When you boot up to the PXE server and they just sit there, if the PCs reboots at all, whether I reboot it or it reboots because of whatever is happening in my request above, the PC is non-bootable. I haven't even started an image going down to the PC. It just boots to the PXE server, sits there and waits for an image. Never receives one, reboots, and the PC is non-bootable. It comes up to a screen saying something to the extent "Windows has recovered from a serious error. Try rebooting and selecting repair." Why would the PXE server be destroying every PC that boots to it now since the upgrade?

Do, 04/21/2011 - 15:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello David,

Thank you for getting back to us. I will do my best to help you with these issues.

It is possible those 5 PCs reboot because of some hardware or network issue. Could you try toggling multicast/unicast settings in the network utilization tab during deployment template creation? (please check page 63 from our user guide for details).

To understand why the computers become unbootable we will need to study Acronis reports collected from the computer before and after the issue occurred. Acronis 51 is used for unbootable machines.

If you could get back to me with the results I would really appreciate it. You can always contact our Support team directly with the same reports and mention this forum thread.

Please let me know if you have any other questions.

Thank you.

Fr, 04/22/2011 - 15:47
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What do I run the report on? The server or the workstations? If it is the workstations, how do I get a report before and after on the workstations? When I reimage a lab of 40 computers, maybe 5 have the problem. It could be any of the 5. So I'd have to run this tool on all the PCs before I reimage the lab?

Mi, 04/27/2011 - 14:24
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Ok, I'm reimaging a lab and none of the PCs rebooted while waiting for me to send the image to it. One rebooted during the reimage.

The console gave this log...

Error 52 1 (0x340001) 4/27/2011 2:34:53 PM Host '172.16.46.119' failed to deploy.
Error 51 2 (0x330002) 4/27/2011 2:34:53 PM Failed to download image '4874614650700'.
Error 65,535 65,534(0xFFFF...) 4/27/2011 2:34:53 PM Segment receiver failed

Mi, 04/27/2011 - 18:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello David,

Thank you for replying.

The report utility needs to be run on one of the computer before the deployment and then after it becomes unbootable. You can use the Acronis Report 51 to collect it.

The cause of the error message "Segment receiver failed" needs to be investigated. I would really appreciate if you could get in touch with our Support team so that we can troubleshoot it.

Let me know if you have additional questions please.

Thank you.

Do, 04/28/2011 - 05:41
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.