Snap Deploy 3 - Can't create master image properly

Hello James!

Welcome to Acronis Forum, we're glad you joined us! And thank you for bringing up this question, I will be glad to assist you with it.

To be honest, this behavior is very strange - I've checked our resources and there is nothing that looks like the issue you've faced. There can be several reasons for this problem, so let's try the following in order to localize it: 

1. I will send you instructions and links to update the PXE server to which you are booting the target machine from.
2. You'll update the PXE and check whether the issue persists.

Should the problem remain, we will need some additional information in order to identify the exact cause and provide you with an appropriate solution. Could you please gather the following? 

1. The screenshot of the issue
2. Wireshark output
3. Acronis Info from the machine with OS Deploy Server
4. OS Deploy Server operations log
   
5. Snap Deploy Agent operations log

Please submit a support request with the information attached and let me know the case number so that I could be sure that it is handled in a proper way.

Should you have any further questions or face any difficulty with obtaining the diagnostic information - please, let us know by posting a comment here, we will be glad to help!

Thank you!

Hi Yana
I just downloaded acronis snap deploy management software from your web site and I am experiencing the same problem
I am trying to get an image from a dell Optiplex 380

probably going to want to stay away from this product - they haven't made an update to it in almost a year - lots of problems

Hello Joseph and Roth!

Thank you for your comments!

Dear Joseph, I've addressed your request previously, but haven't heard from you back. I take it as a good sign, but anyway would appreciate if you could let me know whether the issue got fixed.

Dear Roth, your concern is entirely understandable. I can see though that you've already been provided with the PXE update links, and would appreciate if you could kindly tell me whether the solution works for you.

I share your opinion regarding the update release date, but the good news is that we were promised the update to be ready shortly. Unfortunately there are still no timeframes regarding the exact date, the build is still being tested. But if you wish, you can sigh up to our newsletters, and as soon as we have the build ready, you will be notified shortly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!