Some options missing in template after update to version 3329

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Hi,

I just installed the update for Snap Deploy (3329). When I start creating a new template for deployment I get less options then before.
I'm missing the option for: 'User Accounts', 'computer names - domain - workgroup', 'network settings', 'security identifiers',... and more important i can't choose between normal deploy and universal deploy.
I still have unused licenses for both snap deploy and universal deploy.

Does anyone have any sugestions?

Tnx,

Thomas

Do, 09/16/2010 - 09:21
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Hello Thomas!

Welcome to our Forum, it's nice to have you with us! I understand your concern and will do my best to assist you.

I've carefully checked our internal resource and found no known issue that would match your description, so the situation requires investigation.

Please gather the following diagnostic information:

  1. OS Deploy Server logs
  2. Deployment Agent logs
  3. Acronis Info from the machine hosting OS Deploy Server and Management Console

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 09/20/2010 - 14:23
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Yana,

I am having the same problem with one of my deployment templates. I am on Build 3470. One template for Dell Optiplex 380 shows all of the network options and deploys correctly. The other template using an image for a Dell Latitude E4200 will not let me choose these network options.

Chris

Sa, 02/05/2011 - 23:22
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Hello Chris,

Thank you for posting. I will do my best to help you.

Most likely this issue occurs because our software cannot detect the OS in the image. Please try recreating the image and try one more time.

To get this issue resolved it will require additional investigation. Please provide a step by step description of your steps, collect an Acronis report from the source machine and contact our Support team.

If you need additional help, please let me know.

Thank you.

Mo, 02/07/2011 - 13:14
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I'll start with creating a new image for the Dell Latitude E4200 and provide an update as I learn more.

Thanks for the quick reply.

Chris

Mo, 02/07/2011 - 17:51
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Thank you for keeping us posted, Chris.

We'd appreciate if you could continue commenting the issue state on Forum, so that we could help you in case of any question. It's important for us.

Thank you once again for cooperation.

Mo, 02/07/2011 - 20:50
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