Acronis 2016 Backup Fails
I'm running Acronis 2016 on a Windows 8.1 Lenovo laptop.
The backup fails ... I see an error note, saying that a certain file cannot be backed up, but the note disappears and I cannot find it.
I would appreciate some hel;p ASAP. Thank you.
I think that is the file.
I don't know what you mean by a File Backup to backup my system.
I have the backup done by the scheduler in Acronis.
What type of backup do you use? non-stop backup, right?
It looks like your Manufile Financial program contains some DLL that (a) are in use during backup (b) cannot be put in the shadow copy. So either:
- terminate the financial program before backup (this might solve the issue), at least for the first NSB full backup,
- or, exclude this directory from the NSB backup (I would personally not put any Windows or programs directories in that backup anyway), and use a disk and partition backup for the system and program folders.
That program shouldn't be running in the background. How do I stop it from starting with windows?
How do I add an exclusion to the backup?
C:\Program Files (x86)\Manulife Financial
Accoring to int user manual, when you go to exclusions, and click on the + you should see: File extension, mask or path.
I only see File extension or mask.
You would enter C:\Program Files (x86)\Manufile Financial\ (see examples in the default list)
According to user manual, when you go to exclusions, and click on the + you should see: File extension, mask or path.
I only see File extension or mask.
You would enter C:\Program Files (x86)\Manufile Financial\ (see examples in the default list)
According to the user manual, when you go to exclusions, and click on the + you should see: File extension, mask or path.
I only see File extension or mask.
Hmm.... When you create a new backup or open the options of an existing backup, this is what I see after clicking on the "+" sign to add an exclusion:
- for any backup, except non stop backup: "file extension, mask or path"
- for a non stop backup, "path"
In any case, I can click on the three dots on the right and select what I need.
What happens when you click on the three dots?
You can find out which program(s) have a particular file open using Process Explorer: https://technet.microsoft.com/da-dk/sysinternals/processexplorer and its "Find" menu. Enter the path of a file or directory, and it should tell you which process has a file open. I use to figure out why my USB-sticks sometimes will not unmount.
Once you know the program, it should be easy to stop it using Task Manager.
I did a chat with Acronis support this morning and resolved the issue by creating a new backup.
Acronis support sucks. One month of support is garbage.
I will actively seek a different vendor as I have no use for Acronis.
I did a chat with Acronis support this morning and resolved the issue by creating a new backup.