Acronis 2016 failure to update or uninstall

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Beginner
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I am unable to uninstall True image 2015 or update it in place. I receive the following notification:
Installation has failed.
Another installation is already in progress. Complete that installation before proceeding with this install

Sa, 09/26/2015 - 00:14
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dan@craigcpa.com
Beginner
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I am unable to uninstall True Image 2016. Get error message "unable to locate components"

Mi, 09/30/2015 - 17:15
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