Direkt zum Inhalt

Acronis 2016 Recovery from full Image backup fails

Thread needs solution

I have Windows 10 and Acronis 2016 with latest updates.

I had some recent corrupted files that failed to make some applications usable.

I have spoent days trying to recover from my last known good Acronis image backups - they complete correctly, But when it gets to Windows starting - all I see is the Windows logo with white circles turning for approx. 2 mins and it then just roboots - and does the same continually.

If I restore from any of my "Windows system image backups" everything restores correctly.

I have numerous Acronis 2016 image backups from various dates - and on different media drives (USB and NAS) that I can choose from - but none of these do anything different.

PS. My BIOS is set to Legacy (not UEFI).

I will not be using Acronis if I cannot get an answer to fix this quickly.

I have critical systems installed and need Image backups - as I cannot spend weeks re-installing and reconfiguring these complex systems. 

 

0 Users found this helpful

Have you tried restoring the backups using the bootable Recovery Media?  That is the recommended way to recover OS system disks and your best bet on a successful recovery.  Make sure you boot the media in Legacy mode since your install is a Legacy installation.  If you set your machine bios to Legacy mode only that should eliminate any confusion in the boot mode.

Hello
If morning I just try to install acronis 2016 6559 build on another SSD
To test the operation
Installation is perfect
But the restoration Linux has an error ue to boot the pc
boot problem can be with the backup hurt J- or C

I am using bootable Acronis Recovery Media. When I start the machine - I go to startup via CDROM drive - which has my Acronis Recovery ISO burned on it. From there it comes up and I select the Image I want to restore from - selecting from any of the many drives that I have available.

I am not playing learn the basic here. I have been using Acronis for many years - using versions 2009 - also no issues with 2014 - but since version 2016 have had no success with recovery.

What do you mean "Make sure you boot the media in Legacy mode since your install is a Legacy installation." ??? 

Where is the option to do that in the media ???????

Just clarifying that "Legacy" is the mode set in my BIOS options (ie, Legacy mode - and Not "UEFI" mode)

 

didler,

Please start your own thread with your issue and provide more details/specifics about your problem.  Doing so will get the maximum exposure to those whom can help.  From what you wrote here I have no idea what you problem may be.

Con Four,

I pointed out the use of Recovery Media to understand if in fact you where using it or not as you did not indicate if you were.  It is essntial that such information be known to give an appropriate response.

I have 2 suggestions for you, 1 is to download the Log Viewer app posted on the main True Image 2016 Forum page created by MVP FtPilot.  Use that tool to open the service logs and check for any errors.  You can post such logs here which may enable someone to help you further.

2. Use the in app feedback option which you will find in the Help section of the app (look for the open book icon).  Describe your problem and reference this Forum thread in your feedback.

BE ADVISED:  Support for recovery issues has no time limit and I strongly encourage you to take advantage of the support channels for your recovery issue.

I may waste another few days doing the above -

but cannot find anywhere that states what time limits are for Support of recovery issues - if I take the Support Channel ??

There is no time limit on support for recovery issues. 

So why the comment about strongly advising to take Support Channel if they are the same ?

Your quote: "BE ADVISED:  Support for recovery issues has no time limit and I strongly encourage you to take advantage of the support channels for your recovery issue."

Please see 18623: How to get Technical Support: Tips, Tricks and Useful Information which explains in some detail about Support options.

If you have a Recovery issue as is indicated by your initial forum post, then the assumption is that this is an urgen matter to be resolved, and hence the recommendation to go directly to Acronis Support.

In the above post, it states the following:

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

 You can find the comparison table here

Notes and tips:

•    Forum is not a primary support channel
It’s designed mainly for sharing experience, collecting feedback and joint Community efforts for addressing technical issues
See Acronis Forum Terms of Use.
We’re still doing our best to address as many problems reported as possible. 
We still recommend contacting support directly in case of emergency.

As stated above, this forum is not a primary support channel.