ASZ wiped, backups failing
I am having no end of problems with Acronis TI 2016.
After this latest update, my Secure Zone was apparently wiped. There are now no backups located there at all! I had my schedule running a weekly incremental, saving the fist full and deleting the next oldest as needed when not enough space.
I had not made any changes and hadn't even opened Acronis, assuming it was working alright in the background.
Now my backups are gone (though I have some older reserve copies, fortunately, on a removable drive) and an attempt at a fresh backup failed indicating there wasn't enough space despite the fact that the ASZ is now empty!
I ran System Restore to go back to before the update, but still failing on attempted backups.
I am at a loss!
fp
Windows 7 Pro 64bit
I, however, am not so lucky.
I try to perform another incremental backup to the ASZ and it tells me that it cannot "find the file". When I then choose "Ignore" to then perform a FULL backup, it succeeds in creating and validating but then cannot "find the file" immediately afterwards.
I have performed successful backups to non-ASZ locations. It seems to be something with that, which, I must admit, I am very cloudy on (managing the ASZ), especially on these latest True Image versions. I had been quite comfortable with TI 2010...
In the past month, I have had "EXPERT" Acronis Tech Support on my Computer via Remote Sessions 3 or 4 times at 4 hours duration each time. Here is what they did, just to fix the appearance of extraneous file names, not even missing backup files:
Upon your consent for the remote sessions, we performed the following steps during the course of our conversation:
> Found that there were backups present in Acronis Secure Zone.
> Backup names were not as mentioned while creating them.
Followed the below steps to resolve the issue:
1) Checked the backups in Acronis Zone(ASZ)
2) Deleted ASZ by using ASZ management tool
3) made sure that ASRM is deactivated and no F11 prompt is shown at startup
3) made sure that ASZ partition is really deleted in Windows disk management
4) ran Cleanup tool https://kb.acronis.com/content/48668,
5) assigned a letter for EFI partition temporarily:
6) deleted Acronis files and folders from EFI partition:
7) removed all occurrences of asz from the registry:
8) made sure that following folders are deleted:
C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
9) made sure that Acronis drivers files are deleted:
10) rebooted the PC
11) disabled antivirus
12) Downloaded and installed build 6559
13) ASZ was present. Followed the above steps again, which removed the ASZ from the PC.
14) Created a test backup to Acronis Secure Zone. Both Disk and File level. Worked Fine.
15) Initiated the Entire PC backup process.
I kindly request you to monitor the backup process and share the results.
Even after all this the ASZ still has problems. My ticket# 23686117 was worked on for about a month, but the problem came back, then files disappeared, so I told them I could not devote any more of my time (half days) while they try, and I emphasize "try" to fix the issue. The only safe thing to do is delete ASZ, take your backups to an external device, and never use ASZ.
Holy Hell!
And I suppose you PAID for all that "expert" advice despite having paid for the software to begin with (unless you're within your measly 1 month of free service) !
I'm inclined to agree about the best thing is deleting ASZ and relying on my own locations. Are you suggesting, however, that I would have to go through your listed above process in order to remove the blasted Secure Zone??
You do not have to go through all that crap that Acronis did. Just delete or format the partition, then start your backups to your other device.
lsyAnd yes, I was in my 30 day measly support, and believe me, I would not have paid $20 a pop for any of their middle eastern owned support !
I did not talk to one single tech that I could easily understand and I had quite a few phone calls to me during the month of April. Company is owned by a red dot, and all support evidently comes from the middle east.
I have 2 systems the same problem and have yet to receive a satisfactory reply from the support staff, not to mention a solution completely!
Andreas, I would recommend that you should create a new post of your own for the problem(s) you are having with Acronis Secure Zone, and provide more details of exactly the problem is, confirm your version & build of ATIH 2016, version of Windows, any error messages / symptom etc.
From reading this particular forum thread I have no idea what your particular problem might be and whether it is the same or different from the issues posted by the previous people who have added their comments.