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Bitlocker question

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The faq states that Home 2016 will support bitlocker. Does this mean that Home 2016 will only backup the occupied space (just as Home 2014 does) and not the complete partition including the unused tracks? That would be a huge improvement in the space requirement for backups of bitlocker protected devices.

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Hello, William.

Yes, True Image will back up a Bitlocker-encrypted partition just as any normal partition, i.e. only the occupied space. (As long the volume is unlocked, that is).

William,

While ATI2016 "supports" Bitlocker, there are a lot of considerations.  I recommend doing a search on "Bitlocker" and reading some of the other threads.

Hi,

I got Acronis True Image 2016 (license for 3 computers). BitLocker is on on C: drive. Trying to to take backup of C drive but Acronis does not show it.

Any idea?

BR

Joel 

 

Joel -

First thing.  If you got 2016 recently (within 30 days) - contact support and get your 2017 upgrade now!  2017 comes with 1 year support now and you should take advantage of the free upgrade if you're eligible. 

For your question... are you backing up with your rescue media or in Windows?  It's not going to work with the rescue media for the backup with a bitlockered machine because, well, the drive is encrypted.  When bitlocker is acitve, all backups must be done while the drive is unlocked (when the OS is running).  You would then be taking an unencrypted image (although you can encrypt the backup in Acronis by setting a password on it) and when you restore the image, it would be unencrypted and need to be encrypted with bitlocker again.

If you're running the backup from Acronis in Windows, it can see any drive that Windows can.

That said, the offline media should at least be able to detect your drive (even if encrypted).  What is your system make/model?  What is the SATA mode set to in the bios (AHCI, RAID, SATA or IDE)?  If currently set to RAID, switch to AHCI and see if it detects the drive with the recovery media...  this is an easy work-a-round for the default media which is Linux based and lacks Windows RAID controller support.  If this allows you to detect the drive, you'll be able to restore your backups using this method down the road if you need to.  Remember though, you'll need to switch back the SATA mode in the bios to RAID to boot the OS though... if you forget, you'll get BSOD's.  Nothing to worry about, just go back into the bios and switch to RAID if that's what it originally was.

Alternatively, if using RAID, you will need to download and install the Windows 10 ADK on your machine (it works with Windows 7, 8, 8.1 and 10).  Once installed, then run your media creator again and select Windows PE instead of the default linux disk.  Most likely, you'll then need to inject the RAID controller drivers into the WinPE as well.  This is a little more tricky, but DISMGUI can help simplify the process.  I have links to the Windows 10 ADK download from Microsoft and DISMGUI below.