Build 5620

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 9
Kommentare: 7

ATI build 5576 had to sign in once when first installed. ATI build 5620 after first install got a sign-in screen all was greyed out. Window just sat there. Restarted windows and ATI. Sign-in screen once again. This time I left it alone. After about a minute I signed in with my email registration and password. After about a half minute window said there was an error signing in! Clicked the window to close and I then received ATI normal desktop screen.
UNINSTALLED BUILD 5620 AND WENT BACK TO BUILD 5586.

Mi, 09/16/2015 - 18:53
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Beiträge: 60
Kommentare: 9442
mvp

I believe there were/are some problems with the registration server that are most likely due to high traffic demand. You might wish to try again in a day or so.

Mi, 09/16/2015 - 19:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 0
Kommentare: 1

I have this issue too. Why can I sign in to the website without issue, but the desktop app fails to sign in?

Here is the log from my chat earlier on, which was not able to resolve the issue (I could not do remote session at the time):

Vicky: Hello! Thank you for contacting Acronis Customer Central. My name is Vicky and I will be glad to assist you. Please allow me 3-4 minutes to review your message. If you already have an existing case number on this issue, please let me know. Otherwise, I will create a new case and provide you the case number.
Vicky: Thank you for your patience.
Vicky: The case number for your reference is 02553230.
Vicky: As I understand, you are facing difficulty while logging in to Acronis True Image 2016. Am I correct?
You: Yes
Vicky: Thank you for confirming. I will be glad to assist you.
Vicky: I would like to inform you that login is required for online backup. I would suggest you to close the login pop up and then it will give you the option enter serial key and start trial. Please click on enter serial key and activate the product.
You: Ok, I've done that
You: Note that I already had licence registered earlier, and was logged in, it was only when I signed out and back in that I started seeing problems
Vicky: I understand. The pop up for login in Acronis True Image 2016 comes by default and cannot be disabled at the moment.
Vicky: Will there be anything else I may assist you with today?
Vicky: I understand that you would like to use the cloud backup.
You: I dont think you've understood. I wan't to log in so I can use the cloud back up. Every time I try to log in, the program reports an error
You: still here
Vicky: Please try to login after activating the product. Please also try to disable antivirus and firewall and then try to login.
You: i had already done that
Vicky: I need to refer to my resources to look for an exact solution to this issue. May I place this chat session on hold for 2-3 minutes?
You: yes
Vicky: Thank you.
Vicky: Thank you for being online, I appreciate your patience.
Vicky: May I start a remote session of your PC so that I can collect some reports?
You: not right now. can i have a reference so I can pick up this session later?
Vicky: Sure. The case number for your reference is 02553230.

The attached image shows the error message displayed. Yes the password is correct.

Anhang Größe
299517-122617.png 17.89 KB
Mi, 09/16/2015 - 19:40
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