Direkt zum Inhalt

Cannot find Version 1

Thread needs solution

I am using Acronis True Image 2016 on Windows 10 Version 1703 Build 15063.674 and I am getting a "Cannot find Version 1" message when trying to restore a file.

The interesting thing is the Backup version Drop Down List has 5/14/2017 9:58 PM as the last backup when the list of backup files on the drive shows a more recent one on 6/28/2917 3:56 PM.

See attached screen shots.

How to I resolve the issue so that I can retrieve files?

Thanks in advance,

Keith E.

Anhang Größe
Acronis1.jpg 31.55 KB
Acronis2.jpg 52.25 KB
0 Users found this helpful

Keith...welcome to these user forums.

If you are trying to retrieve files, using Windows Explorer, double click on the .tib file you want to get the file out of.

 

DoubleClick1.png

You should get a screen that looks like:

DoubleClick2.png

Double click again:

DoubleClick3.png

You should then be able to navigate to the file you want to recover & do a copy & paste.

 

Please let me know if this works.

Regards,

FtrPilot