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Email notification from task not working

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This has been discussed before, and I've read through the recommendations and also gone through the KB fix recommendations to no avail.

These are the email notifications tied to individual tasks.

It works with TIH on another computer, but not on this one. And my email provider is the same for both.
The failed message appears almost instanteously --well before there is any time for an attempt at handshaking.

I tried monitoring port 587 with Wireshark, but nothing shows up on the port.
Thinking perhaps something was blocking it, I tried disabling my anti-virus and firewall, but still, nothing shows up on port 587.

And yes, I can telnet to my ISP SMTP server on port 587, just see nothing with TIH.

Any thoughts?

I set up using TLS and port 587.
I then monitored port 587 using Wireshark and I see absolutely nothing on the port.

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Ron, if you have this working on a different computer, that confirms that your settings and credentials are correct, and that if the computer is on the same network, that there should be no reason for this one to fail.

That really just leaves a user error somewhere in the settings, i.e. an extra space or spelling error etc?

Do you have an email client on the problem computer, and if so, does that connect OK using the same settings & credentials?

See webpage: How to send Emails using PowerShell - for another way of testing your credentials without an email client installed.

Steve,

     The different computer is on a different network (different physical location).

      My email client works OK with the same credentials, which are copy/pasted to TIH.

      And Wireshark shows data going out on Port 587.

 

Tried Powershell Send-MailMessage with the same credentials and it works OK, and also the "conversation" shows up on Wireshark.

Ron, thanks for the update.  As the email client and powershell method both work, that does rather narrow the field down to ATI...!

I can only recommend trying the options shown in KB 60915: Acronis True Image: repairing program settings - and in particluar, doing a Repair Install of ATI to see if that will resolve this issue.

Steve,

I will try that when I get a round tuit. 

But I have little hopes since this particular install was done in as "clean" a method as possible.  Doing a clean boot (using msconfig to disable all non-Microsoft services and startup programs), and using the clean-up utility before the re-installation.

The problem was present both before and after.

Thanks for trying to help.

Ron